Review: Park Hyatt Vienna

Introduction
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Review: Park Hyatt Vienna
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I’ve been keen to check out the Park Hyatt Vienna, ever since it opened last June. I love Park Hyatts, especially the ones in Abu DhabiBuenos AiresDubai, Istanbulthe Maldives, SeoulSydney, TokyoWashington DC, etc.

This is a Category 6 Hyatt Gold Passport property, meaning a free night redemption here costs 25,000 Gold Passport points. However, if there’s Points + Cash availability, the hotel can be booked for just 12,500 Gold Passport points plus $150 per night.

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We actually sort of planned the dates of our trip around the Points + Cash availability at this hotel, and we were even able to apply a Diamond Suite Upgrade to our three night stay at the property.

For reference, the paid rate for the nights we were staying was 475EUR per night.

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And the rate for the Park Suite we were upgraded to was 995EUR per night.

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Paying just 12,500 points plus $150 per night for that is an insane value. Gosh, do I love points!

Anyway, on to the actual hotel stay. The Park Hyatt Vienna is in a restored building, which used to be a bank headquarters. It’s a classic but well maintained building, as you can see from the outside.

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Park Hyatt Vienna exterior

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Park Hyatt Vienna entrance

The lobby is every bit as gorgeous as the exterior.

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Park Hyatt Vienna lobby

Immediately upon entering is the concierge desk, along with stairs up to the elevator and restaurant.

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Park Hyatt Vienna lobby

Then to the left is the reception desk. While there were a couple of associates on duty, we had to wait for about five minutes before we were helped. As soon as I handed over my passport and credit card, the associate informed us that we could go ahead and do in-room check-in, so he escorted us to our room.

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Park Hyatt Vienna reception

Again, the lobby area is absolutely gorgeous. There’s a set of elevators to the left of the reception desk.

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Park Hyatt Vienna lobby

And then there’s a single glass elevator to the right of the reception desk, up two sets of stairs.

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Park Hyatt Vienna lobby

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Park Hyatt Vienna lobby

We were escorted up to the first floor (second floor by American standards), where our room was located. The hallway felt fresh and was wide. Our room was located about halfway down the hallway, to the right.

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Park Hyatt Vienna hallway

We found ourselves in room 136, a gorgeous Park Suite.

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Park Hyatt Vienna suite entrance

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Park Hyatt Vienna floorplan

I was immediately wowed by the room. There was a long foyer with a walk-in closet to the left and the bathroom to the right.

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Park Hyatt Vienna Park Suite foyer

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Park Hyatt Vienna Park Suite foyer

That led into the living room, which was completely separated by doors from the bedroom.

The living room featured a couch with seating for three, as well as two chairs around a small coffee table.

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Park Hyatt Vienna Park Suite living room

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Park Hyatt Vienna Park Suite living room

There was a flat screen TV hidden behind the mirror — the mirror could basically be lifted to display the TV. It doesn’t get much sleeker than that!

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Park Hyatt Vienna Park Suite living room

Behind the couch was a desk, which featured several conveniently placed outlets.

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Park Hyatt Vienna Park Suite living room

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Park Hyatt Vienna Park Suite desk

In the corner of the living room closest to the foyer was the minibar setup, which reminded me of the one at the Park Hyatt New York. It was reasonably well stocked, and also featured an illy coffee machine.

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Park Hyatt Vienna Park Suite minibar

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Park Hyatt Vienna Park Suite minibar

While the room didn’t have a balcony, it did have windows which opened over a pretty side street. While these aren’t the views some might want, I quite appreciated how quiet the area was, especially at night.

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Park Hyatt Vienna Park Suite view

I thought it was funny that in one direction we faced a Veuve Cliquot pop-up stand. If only it were Krug! 😉

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Park Hyatt Vienna Park Suite view

The living room was connected to the bedroom from two sliding doors, located on both sides of the desk. The bedroom featured a comfortable king size bed, a chair by the window, and a vanity by the bathroom.

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Park Hyatt Vienna Park Suite bedroom

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Park Hyatt Vienna Park Suite bedroom

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Park Hyatt Vienna Park Suite bedroom

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Park Hyatt Vienna Park Suite bedroom seating

The vanity was pretty neat, in that it had a lit mirror which could just pop out. Not especially useful for me, but something I’m guessing lots of ladies would appreciate.

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Park Hyatt Vienna Park Suite bedroom

Much like the living room, the bedroom also had a TV which was hidden behind a mirror.

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Park Hyatt Vienna Park Suite bedroom

Though perhaps the nicest part of the room was the bathroom, which could be accessed either from the foyer or from the bedroom. It featured two sinks, separated from one another by the door to the bedroom.

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Park Hyatt Vienna Park Suite bathroom

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Park Hyatt Vienna Park Suite bathroom

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Park Hyatt Vienna Park Suite bathroom

On the opposite side of the bathroom of the two sinks was a gorgeous tub.

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Park Hyatt Vienna Park Suite bathtub

And then there was huge walk-in shower with both a “rainforest” shower head and a handheld one. The shower pressure and temperature control were incredible. If you want to know what it’s like to be in a car wash, shower here!

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Park Hyatt Vienna Park Suite bathtub

Then there was a toilet partitioned off from the rest of the bathroom by a door.

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Park Hyatt Vienna Park Suite toilet

The bathroom had Blaise Mautin toiletries, though they had a bizarrely unpleasant scent. Usually I like Blaise Mautin, but something was funky about this scent.

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Park Hyatt Blaise Mautin toiletries

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Park Hyatt Blaise Mautin toiletries

As I mentioned earlier, across from the bathroom was a large walk-in closet. Personally I would have preferred a second half bath rather than such a large closet. I generally think of “full” suites as having at least one and a half baths. Though I still can’t complain one bit about this suite!

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Park Hyatt Vienna Park Suite closet

The in-room check-in process was fast, and the associate asked what we wanted as our Diamond amenity. You can choose between 1,000 points and a food & beverage amenity. While I always go with the 1,000 point amenity at more mid-range properties, I find it’s usually worth going for the food & beverage amenity at Park Hyatts. So I asked what the amenity would be at this hotel. He asked what we wanted, so it seems they have quite a bit of flexibility in terms of what to offer.

We asked him to surprise us, which ended up being a great choice. We were offered a fruit plate, an incredible cheesecake, and a bottle of Ayala champagne, which was lovely. Definitely a better choice than 1,000 bonus points!

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Park Hyatt Diamond welcome amenity

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Park Hyatt Diamond welcome amenity — Ayala champagne

Anyway, I thought the suite was fantastic. It was in pristine condition, well designed, and I loved how it had both modern touches and a classic look. The wifi throughout the hotel was fast, which I’d expect for a newly opened hotel. Nonetheless I often don’t find that to be the case, especially for structures like the Park Hyatt, which presumably have some really thick walls.

As a Diamond member, breakfast was included. Breakfast was served in the hotel’s signature restaurant, The Bank. It’s an absolutely stunning setting. Stunning.

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Park Hyatt Vienna The Bank Restaurant

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Park Hyatt Vienna The Bank Restaurant

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Park Hyatt Vienna The Bank Restaurant

Breakfast is served weekdays from 6:30AM until 10:30AM, and weekends from 6:30AM until 11AM. As a Diamond member you get access to the full buffet, plus you can order off the menu to complement the buffet.

The breakfast menu read as follows:

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The buffet spread was great though not exceptional, in my opinion. It certainly couldn’t compete with some of the best Asian buffets out there, though at the same time what was offered was top quality.

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

The buffet had water and freshly squeezed juice.

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

There was a selection of fresh fruit and veggies.

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

Then there were a limited number of hot options, like hard boiled eggs, bacon, potatoes, mushrooms, tomatoes, etc. (most hot dishes were available on the menu).

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

There were all kinds of freshly baked bread, pastries, danishes, muffins, etc. (which I shied away from, best I could).

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

Then there was a selection of cereal, cold cuts, and cheese.

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

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Park Hyatt Vienna The Bank Restaurant breakfast buffet

So it was an all around great spread, though not the best I’ve ever seen.

In terms of the a la carte options, I only ordered something one morning, which were the pancakes. They were tiny, which was a good thing, since I certainly couldn’t finish a full portion of pancakes in addition to the buffet. They were excellent, though.

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Park Hyatt Vienna The Bank Restaurant breakfast pancakes

Meanwhile Matt had an egg white omelet one morning, and then poached eggs another morning.

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Park Hyatt Vienna The Bank Restaurant breakfast egg white omelet

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Park Hyatt Vienna The Bank Restaurant breakfast poached eggs

Service in the restaurant was bizarrely inconsistent. Matt wrote a post entitled “Should A Few Instances Of Bad Service Spoil Overall Perceptions Of A Hotel?”

The first morning, service in the restaurant was possibly the worst I’ve ever had in any hotel restaurant, so check out Matt’s post for more details on that. Much to the contrary, service the second morning was excellent, exactly what you’d expect at a luxury hotel.

Service was equally inconsistent in The Living Room, which is the hotel’s gorgeous two story bar area. There’s more lounge style seating upstairs.

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Park Hyatt Vienna Living Room bar

And then if you take the stairs down a level, you’ll find more of a bar setting.

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Park Hyatt Vienna Living Room bar

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Park Hyatt Vienna Living Room bar

The food there was excellent. We had a salad there one afternoon, which was lovely after seemingly consuming nothing but meat for a week.

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Park Hyatt Vienna Living Room salad

The burrata was excellent as well.

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Park Hyatt Vienna Living Room burrata

But the service was also lackluster. Despite being empty, we were almost never checked on.

In terms of the hotel’s other facilities, there’s a well appointed gym one level below the lobby. It felt a bit more like a cigar bar than a gym in terms of the decor, but I guess that fit with the overall theme of the hotel.

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Park Hyatt Vienna gym

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Park Hyatt Vienna gym

The gym overlooked the stunning indoor pool. As much as I love a nice outdoor pool, there’s something I love about a really classy indoor pool in an old building.

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Park Hyatt Vienna pool

Park Hyatt Vienna bottom line

Physically the Park Hyatt Vienna was stunning, possibly one of the nicest Park Hyatts I’ve stayed at. It’s a great addition to Vienna, and is arguably the nicest hotel in the city (though I also quite enjoyed my stay at Hotel Imperial, which is an SPG Luxury Collection property).

The location of the Park Hyatt was also tough to beat, as it’s located within walking distance from most of the major sites in the city.

The service ranged from very good to atrocious, which is sort of unacceptable for a five star hotel. It’s one thing to have just one instance of bad service, but there were repeated instances of really disappointing service. It’s definitely not a huge deal, but for a luxury hotel you’d expect better.

Still, this is a fantastic hotel, and we got an incredible value staying here. This hotel really made me smile in terms of the value we were getting, and was a great reminder of how awesome points can be to deliver experiences one otherwise couldn’t afford.

All-in-all, I give this a hotel a huge thumbs up, and can’t wait to return.

Have you stayed at the Park Hyatt Vienna? If so, how was your stay? Do you have another favorite hotel in Vienna?

 

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Comments

  1. Wow, having a bed in the lobby and reception area that looks just like the one in your hotel room is VERY impressive. 😉

  2. Hey lucky !

    I was there recently and I second your thought! The hotel imo is the nicest Hyatt in any major city I have ever been in! Food and service was excellent. Though I do wish the danishs were more diverse. Also how amazing were the potatoes that came with the omlette!?… Anyways I didnt have a single issue with the service, in fact I had a waitress I had forgotten her name but she even recommended things for us to do… She also was a chef who decided to become a waitress because the hours were better for her. I sat in the left corner which typically was her area.. also another great thing I loved was the lactose free milk and the fact the coffee service had a designated runner who would serve just the coffee. Also, (one big run on sentence because I am raving about this place) I loved how they had local honey. That was a neat thing too! P.S AMAZING pics!

  3. Totally agree about the service. Stayed in same type of suite in April. Hotel is absolutely gorgeous and clean. Service was abrupt and disappointing at times at the front desk and The Bank. Housekeeping was spectacular though. Had a few special requests and they were handled seemlessly. Concierge and bellman were very welcoming and helpful.

    I would definitely stay there again, despite the hiccups in service. But it was not even close to the service experience at the PH Sydney.

  4. Lucky,

    Off topic but my mom sent me a picture of herself in first class from Boston – Miami this evening and I noticed the seats looked a bit different. Turns out she was on a 757 with angled lie flat seats. This is a pretty short route, I am sure this is not typical. What gives?

  5. Is it just me or are a lot of pictures in the beginning not in the right place? (e.g. the pool with the caption ‘PH Vienna Hallway” and the bedroom with the lobby caption)

  6. This had the same feeling of Intercontinental Porto / Oporto, a restored building with a modern and classic feeling, though this hotel looks way more upscale.

  7. We stayed there for 5 nights; in a Park Suite. Ours did not have a door connecting the bedroom to the bathroom so it was kind of a long trek at night to the toilet.. it was still a fabulous hard product but I too found the service to be disappointing…

    FDW

  8. Hey Lucky,

    Do you happen to have a picture of the breakfast menu in English? Or did they not have one? I speak a little German, but I bet most of the others on here don’t. 🙂

  9. @Al

    Under room amenities for a Park Suite you find the following:
    Rollaways upon request
    Maximum guests per room: 3

    Will assume Lucky took the pictures before the bed was delivered.

  10. We too had a fantastic stay at the PH Vienna
    Brilliant couldn’t agree more
    Great Diamond recognition Cant wait to go back
    But why does the Park Hyatt New York suck so bad?
    The rooms we thought somewhat inferior and the Diamond recognition other than the expected breakfast non existent.
    As Diamond members we were shockingly high pressured to buy our upgrade?WTF
    When we refused we were offered a low floor average guest room
    We will never be back to the overpriced New York Property and their disregard for Hyatt Gold Passport members.What gives?

  11. It’s been a while since I’ve been to Vienna, but when I was there for work 2 years ago, the Palais Hansen Kempinski on Schottenring was the best hotel in town. Beautiful restored building, impeccable service, and great breakfast buffet (with champagne). The PH does look equally amazing, though.

  12. Stayed for 7 nights in July. Was not able to grab any point+cash nights, so use points for the entire stay. (Thanks for the Chase Hyatt card promo-20% point back, making it 20000 points per night, super!)

    Was upgraded to a Park Suite without asking. The first suite they showed me is absolutely gorgeous! The color tone is much lighter than the one you stayed and it is to my wife’s taste. Wife loved it! However, it had very strong cigarette smell! We had to wait for like an hour or so to change to the next available suite. We were invited to enjoy some free afternoon tea at Pearl, one of their bar/restaurant/lounge. (hi-tea style, forget what they called it). After an hour, we were offered another suite, which was pretty much the same as what Lucky got.

    Overall, it was a great place to stay in Vienna. The hard product is great! However, the service level is not consistently great, which they should continue working on. Some parts of the service they provided are really “above and beyond”, but some are just okay or a bit disappointing (such as the smoking suite).

  13. I stayed 5 nights with my family at the Park Hyatt of Vienne in december 2014.
    I would like to thank all the staff for their professionalism and their kindness throughout our stay.
    We had to dinner to the restaurant The Bank. l congratulate them on the wealth of the Carte .The food here is spectacular and varied.
    Rooms are spacious, decorated well, and very quiet. The bedding is very comfortable and the effective room service.What is important having spent the day to visit Vienna.
    The evening of the New Year’s Eve celebrations was a success.
    The hotel is located at the heart of Vienna and near to everything.
    We shall return with most great pleasure there.

  14. my parents JUST checked in today on vacation. they have a lot of Marriott points, so tend to burn them at Ritz Carltons, but i implored them to pony-up the cash and just try this hotel having read this review (RC Vienna looked just okay). they said, and i quote my father, “the finishes in our room are like the Ritz Carlton times 3. it’s simply magnificent”. so we’ll see if the service bugs them, but i’ve NEVER heard them more excited after the first hour in a hotel. thanks for the review Lucky.

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