Cathay Pacific’s The Pier First Class Lounge Now Open

A couple of weeks ago I wrote about how the opening of Cathay Pacific’s The Pier First Class Lounge was imminent. The lounge had been under renovation for a long time, so I had high hopes. While Cathay Pacific also has The Wing First Class Lounge, it tends to get pretty crowded, especially during peak hours. And for that matter, it’s not necessarily everyone’s style.

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Cathay Pacific’s The Wing First Class Lounge

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Cathay Pacific’s The Wing First Class Lounge

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Cathay Pacific’s The Wing First Class Lounge

Well, Cathay Pacific’s The Pier First Class Lounge is now open, and it looks stunning. Here’s a one minute promotional video about the new lounge:

Via Cathay Pacific’s press release, here are the basic details of The Pier:

Cathay Pacific Airways today reopened The Pier First Class Lounge at Hong Kong International Airport (HKIA), following an extensive renovation. Measuring 2,061 square metres, the newly opened lounge is located at Gate 63 in the North West concourse of HKIA. With a maximum seating capacity of 231, the new lounge expresses the heartfelt warmth, considered simplicity and contemporary Asian values at the heart of the Cathay Pacific new brand design ethos.

Designed by Studioilse, the London-based design studio led by Ilse Crawford, the lounge is an environment that helps passengers relax by engaging the senses and focusing on wellbeing. The concept of a contemporary apartment is used as a framework for all elements of the lounge’s design and operation. The atmosphere throughout the lounge has a domestic level of comfort and characteristics of a home. This is reflected in the choice of materials, furniture, and lighting; the same considered approach has been taken with the selection of art, music, and food, all of which have been curated to feel coherent and support the idea of this being an apartment that visitors are guests in.

I love the concept of a lounge being designed like a contemporary apartment, and I think that’s a perfect description based on the pictures they’ve provided.

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Cathay Pacific’s The Pier First Class Lounge

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Cathay Pacific’s The Pier First Class Lounge

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Cathay Pacific’s The Pier First Class Lounge

In terms of really awesome features, The Pier First Class Lounge will offer complimentary foot massages, as well as neck and shoulder massages. This is the first time Cathay Pacific will be offering such a service:

Wellbeing is the core focus of The Pier First Class Lounge as a reflection of this contemporary luxury value. Complimentary foot massage is introduced for the first time in Cathay Pacific lounges to cater for passengers’ physical and emotional needs during travelling. The hope is that it will help them arrive in better shape. Neck and shoulder massages are also available on request.

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Cathay Pacific’s The Pier First Class Lounge

Furthermore, Cathay Pacific is installing eight suites with daybeds, as well as 14 shower suites:

In addition to the Foot Massage, the Retreat area consists also of Day Suites and Showers. The Pier is fitted with a total of eight suites, each furnished with a comfortable daybed, a reading light, a mirror, and heavy curtains for added personal privacy. The adjustable lighting and blinds allow passengers to control the comfort of their own environment. Wrapped in walnut and with a view over the runway, the Day Suites make for a perfect area for a spell of soothing relaxation before boarding. The 14 Showers are furnished with natural limestone and timber, which provide a calm, relaxing and private sanctuary for passengers to unwind before their journeys.

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Cathay Pacific’s The Pier First Class Lounge

As you’d expect, the lounge will feature a dining room with an all-day menu, as well as a full service bar:

With a greater focus on food and beverages, The Pier First Class Lounge features the Dining Room – a warm and handsome room with à la carte dining for 100 people at a time. The Dining Room offers table service with freshly prepared dishes made-to-order by the chef. At the Pantry, passengers can enjoy grab and go delicacies with items changing throughout the day. Passengers can sample a wide selection of breakfast items in the morning, followed by an all-day menu. A wide selection of wines and cocktails are also available at the full-service Bar.

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Cathay Pacific’s The Pier First Class Lounge

Interestingly Cathay Pacific is also getting into the fragrance business, as they’re introducing their own signature fragrance for the lounge. I’m sure it doesn’t compete with my preferred fragrance, Justin Bieber’s limited edition “Girlfriend,” but I’ll give it a sniff nonetheless:

As an additional sensory experience of Cathay Pacific’s brand character, The Pier First Class Lounge is the first Cathay Pacific lounge to feature the airline’s bespoke fragrance. The four key pillars of Cathay Pacific’s new brand ethos – contemporary Asian, heartfelt warmth, considered simplicity, and the joy of discovery – have been assimilated into the creation of our signature scent which is a soothing blend of lavender, bamboo, green tea, jasmine etc. In using an iconic scent, the arrival at a Cathay Pacific Lounge is instantly recognisable and the passenger can relax in a familiar feeling of a comfortable home.

The Pier First Class Lounge access rules

As you’d expect, The Pier is both a first class and oneworld Emerald lounge. So you can access the lounge if traveling first class same day on any oneworld airline, and can also access it if traveling on a oneworld carrier as an Emerald member. Oneworld has the most generous lounge access policy for top tier elite members, and Cathay Pacific’s lounges are among my favorite.

Bottom line

Cathay Pacific’s new The Pier First Class Lounge looks promising, and I can’t wait to check it out. Not only does it have some awesome new features (like daybeds and massages), but it also seems to have a soothing design.

Furthermore, presumably this will alleviate the overcrowding in the Wing. Since the lounge is located near gate 63, it will be convenient for passengers making connections at the airport’s gates which are a distance from The Wing.

I’m guessing The Wing will continue to offer better shower facilities, and I do love the champagne bar there, but otherwise I think The Pier is more my style.

What do you think of The Pier First Class Lounge, based on the above?

Comments

  1. Nice. And from the pictures none of the people in jeans and T-shirts or sportswear that make some lounges look like they’re Greyhound.

  2. omg is Justin Bieber’s limited edition “Girlfriend” your preferred fragrance? My eyes popped when I read that sentence. I will have to find it in a store somewhere so I can check out what it smells like.

  3. Wrong. I’m currently at HKG about to board a delayed KA870. The lounge opens tomorrow (6/20) local time, as further confirmed by staff at the Wing First Class Lounge. Please do your research before spreading misinformation.

  4. Key Y.,

    This wasn’t Lucky just throwing out arbitrary dates. This was official word from Cathay that the lounge was open (I saw it as well).

  5. I cant remember if all US-bound flights depart closer to the front of the airport, Gates 1-4 and 15-19. If so, the Pier is quite a distance.

    Looking forward to an eventual review of the lounge!

  6. @ David W — Indeed, not very convenient for those originating their travels in Hong Kong and/or connecting to a US bound flight.

  7. @ Ken Y. — Please do forgive me. Next time I’ll try to “do my research” and find a more official source than the airline directly putting out a press release saying that the lounge has opened.

  8. Question regarding lounge access. If I fly CX First Class to HKG, with an onward connection in CX Business Class, do I have access to The Pier & The Wing, or only The Bridge?

  9. Hi i have a question
    fly from cx first class arriving hongkong conecting to same as cx flight business class less than 24h means same day.

    can i use first class lounge?

    if i show first class bording pass? same day

    Thanks

  10. Very nice. Have two transits through HKG in September, flying CX in F so look forward to visiting this end of the terminal. Used the temporary F area a couple of months back (directed to the left side on my F ticket). Assume the actual F lounge is the area that was blocked off to the left of this temporary space.

  11. me likey. always thought the wing was pretty underwhelming design-wise, much prefer the bridge. look forward to trying it out!

  12. The private daybed rooms were available before the renovation. They included waiter service as well, but mainly only for White people.

  13. The Pier first class lounge, if you would notice, is that it has the same interior design to the CX lounge at Tokyo-Haneda and the newly opened CX lounge at Manila. The new design is very ‘warm’ in feeling, compared to The Wing and The Bridge which exert a ‘cool’ feeling. Of notable absence here is the champagne bar, because CX felt that it’s inappropriate for a new lounge displaying a homey feeling, and also the iconic Noodle Bar, because it’s only appropriate for a business class lounge. This is just the first class section of the lounge. The old business class section of The Pier will close this July for a renovation and once opened, it will be integrated to the first class section today to create one massive space.

  14. @Good service +1000 Nice to see a little class unlike some of my flights in first where fellow passengers are wearing T-shirts. Or even worse, shorts and tennis shoes. Shorts and tennis shoes in first for crying out loud!

    The thing I’m looking forward to is that it’s simply inconceivable that service in the Dining Room could be worse than that found in the restaurant at the Wing. Perhaps I’ll even be pleasantly surprised.

  15. Hi Lucky, have just spent the last four hours in this amazing first class lounge. It might be the best first class lounge in he world. Oh my god. Absolutely beautiful. Does indeed look and feel like a luxury apartment. The day suites are incredible, so quiet and just like being at home lounging and working. Then the day spa and massage. Lovely! Starts with a shoulder and head massage then a full foot bath and massage. Very relaxing. If that is not enough the restaurant, and I mean a la carte dining is totally brilliant. Food is very high end quality, presentation is superb and serving sizes amazing. I had duck salad to start, then salmon which was so fresh. The cheese plate with a glass on port was incredible. A whole block of Camembert plus a jar of fresh mozzarella and freshly made bread. Incredible. This lounge is to die for and I highly recommend a visit next time you pass through HK. Might just become your favorite first class lounge. It certainly has become mine!

  16. Hi Lucky (or anyone else willing to comment),

    I can’t wait to check the lounge out, will be in HKG in Aug. Is it appropriate to tip the person who gives you the complimentary foot massage? If so, is it ok to use US$?

  17. Hi
    talked CX agent but they said you can use business class lounge

    what is a correct answer?!

    from japan to HK by first class then going DXB business class By mile

    i know i can use First class lounge in japan

    id like use in first class lounge HK

    but they say No…..

  18. @ Ricky — That’s strange. If you’re connecting same day I don’t see why you couldn’t use the first class lounge.

  19. @ Emily — I’d say definitely appropriate (though not required), and any currency is fine. 🙂

  20. Lucky, if I’m flying out of HKG in J on CX and then connecting to F on Japan Airlines onward to ORD from NRT, can I access the Pier?

    Thanks!

  21. @ Dan — You should be able to if connecting to international first class same day, as far as I know.

  22. I am totally sold on the Pier! The dining room at the Pier makes the Wing’s First Class dining room looks a High School Canteen! Don’t get me wrong, they are both great but given the choice and time, I would rather go to the Pier—-the only Cons is that it is a little far at Gate 63. I had 1 hour to spare before departure and after reading yr blog I decided to check out Pier instead of shopping, it was a little bit of a rush to go there and back before departure. I love that the cold cuts and fruits are kept in a jar in the fridge.Love, love the Pier!!!!By the way, not many people at the airport know exactly where it is!

  23. I recently had the privilege of visiting Cathay Pacific’s The Pier First Class Lounge and really does feel a bit like a contemporary apartment, and yes it does smell amazing too. I asked the the front desk and they said the scent was created by these guys http://www.air-aroma.com/clients/cathay-pacific . All in all it’s a really welcoming and pleasant environment to pass the time in, can’t wait to visit again!

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