A lot of loyalty programs have been having issues with account hacking lately. This is largely caused by members using the same usernames and passwords across programs, which makes it easier for hackers to access multiple accounts.
Hyatt Gold Passport is now requiring all Gold Passport members who sign into their online account with a username to change their passwords.
If you try logging into your Gold Passport account now you should receive the following error message:
The password you entered does not correspond with your username or Hyatt Gold Passport account number. Please check it and try again.
To log back into your Gold Passport account, simply click the “Forgot Your Password?” link.
You’ll be brought to a page which asks you to enter your Gold Passport number and email address, at which point a temporary password will be emailed to you.
Then when you log back into your account, you’ll be able to create a new permanent password.
For what it’s worth, apparently this was specifically prompted by Hyatt Gold Passport discovering that approximately 200 accounts had been accessed by an unauthorized individual, with the purposes of stealing Gold Passport points. Hyatt has contacted all affected members and restored the points to their accounts, so this is a further precaution.
Hyatt will be communicating the need for a password change to members shortly via email and social media. But I figured I’d give a heads up in case you’re confused why you can’t log into your Gold Passport account this morning.
More so than ever before it’s necessary to not be “stupid” when it comes to your online account passwords. Don’t use obvious passwords, and ideally don’t use the same passwords for all your accounts. Personally I use LastPass to manage my passwords,