In February of this year, Delta announced a new 20 minute checked baggage guarantee. Through their “Bags On Time” guarantee, Delta guarantees that your checked bag will arrive at the carousel within 20 minutes of your domestic flight arriving at the gate. If they fail to deliver, you’ll receive 2,500 bonus SkyMiles.
Given the battle going on between Alaska and Delta, the introduction of this was clearly intended to compete with Alaska, which offers a similar 20 minute baggage guarantee. When Delta first announced the promotion it was done as a trial, and was only available through March 31, 2015.
My guess is that this was a limited time offer so that Delta could see how well they could actually deliver on the guarantee and to see how consumers responded to it.
The good news is that this benefit has now been extended indefinitely.
You’ll continue to receive 2,500 Delta SkyMiles if your checked bag from a domestic Delta flight doesn’t arrive at the carousel within 20 minutes of arriving at the gate.
As a reminder, here are the full terms of the promotion:
Eligibility: 20-minute Bag-to-Claim Guarantee bonus-mile offer valid on all domestic flights within the U.S. 50 and Puerto Rico, marketed and operated by Delta Air Lines and Delta Connection® carriers. Itineraries that include codeshare flights are eligible as long as the final leg is marketed and operated by Delta Air Lines or a Delta Connection carrier. Customers must be a SkyMiles member in good standing at the time of travel and award of bonus miles to be eligible and must submit a request form with Delta upon completion of travel. Requests must be submitted via delta.com/bagsontime within three days of flight’s arrival. Limit one request per passenger per outbound or return travel regardless of number of checked bags; requests for multiple trips must be submitted separately. Time to baggage claim will be as measured by Delta’s baggage tracking system, where available. The time to baggage claim will be defined as time elapsed between aircraft door open and delivery of the bag to the baggage claim belt. Oversize and overweight baggage and special items are not eligible.
Offer: Earn a one-time, 2,500-mile bonus per baggage delay occurrence. Bonus miles do not count toward Medallion® qualification or Million Miler™ status.
Promotional Fulfillment: Bonus miles will appear on member’s SkyMiles statement. Allow up to two weeks after request for credit to appear.
Miscellaneous: Offer only valid on paid tickets for published fares; not valid for those traveling on employee pass privileges or employees of other airlines traveling on industry discounted tickets. Delta Air Lines reserves the right to suspend this baggage service guarantee at any time and without prior notice in the event of an airport baggage system malfunction, severe weather, or other conditions out of Delta’s control that would prevent timely baggage delivery. Delta reserves the right to deny fraudulent, suspicious or ineligible claims. All SkyMiles program rules apply to SkyMiles program membership, miles, offers, mile accrual, mile redemption, and travel benefits. To review the rules, please visit Membership Guide & Program Rules. Other restrictions may apply. Delta Air Lines reserves the right to terminate or modify this baggage service guarantee at any time without prior notice.
Kudos to Delta for following Alaska’s lead and extending this promotion. Being guaranteed that your bags arrive at the carousel within a certain amount of time is a really awesome perk.
Now I’d just like to see more airlines follow…