This past Tuesday we officially learned that the Dividend Miles program would be merged into the AAdvantage program as of this weekend.
Transferring data for and merging tens of millions of accounts isn’t a task I envy, and I have to give American a lot of credit for how they approached the process.
The two programs were officially supposed to “merge” as of last night, though combining data from tens of millions of accounts isn’t an instant thing, but rather a process.
Now that I’ve woken up this morning, I see that a ton of progress has been made, at least on my account.
Overnight I received the following email from American, which summarizes the information from my US Airways account. This includes award miles, mileage expiration dates, million miler balance, along with my 2015 US Airways Preferred Qualifying Segments.
Looking at my AAdvantage account, my US Airways miles have already been transferred into my American account.
Yesterday I made a booking for travel on US Airways through US Airways’ website (keep in mind that if you’re an elite member and want your upgrades to clear in advance, don’t book a codeshare) and entered my AAdvantage number, and my upgrade has already automatically cleared.
On my end, I’m extremely impressed by how smoothly the process has gone. From everyone that I’ve heard, Dividend Miles status and redeemable miles have already been transferred to AAdvantage. Keep in mind that if you didn’t link your AAdvantage and Dividend Miles account by March 20, you won’t be able to combine your miles at this very moment. You’ll have to wait a couple of weeks until American allows you to combine miles between AAdvantage accounts.
Kudos to American for the job they’ve been doing with the integration of the two frequent flyer programs. And for that matter, kudos to them with the merger overall, in my opinion. I think they’ve done a great job with communicating with members and managing expectations.
One last thing I’d note is that a lot of data is still being transferred, so if something doesn’t look right with your account yet, I’d suggest just being patient and giving them a couple of days.
What has been your experience this weekend with the programs being integrated? Is there anything you’re still waiting on with your account?