One of my favorite American AAdvantage airline partners is Etihad Airways. While they’re not part of oneworld, they are an AAdvantage airline partner, and they’ve been great about making all saver level award space available through American.
Searching Etihad award space directly through Etihad’s website is quite straightforward, and once you’ve found “GuestSeat” availability you can call up American and they’ll typically see the same award availability.
Over the years there have been a couple of instances whereby American didn’t have access to all Etihad award availability, for whatever reason. In one case the “link” between the two airlines was down for nearly a month, which sucked.
But one problem I hear fairly frequently is that Etihad’s website shows two first class saver award seats, but American can only see one seat.
The good news is that there’s a workaround. If you call up American and they only see one Etihad award seat (despite Etihad’s website showing two “GuestSeat” award seats), simply have the agent create two record locators and book the passengers separately.
In other words, when the agent creates a record locator and pulls one seat, the second seat suddenly becomes bookable as well. Given that American allows five day courtesy holds on award tickets, this is extremely straightforward and there’s no risk.
Have you had luck using this method in instances where there was a discrepancy between the availability Etihad’s site and AAdvantage agents showed?
(Tip of the hat to Ross)