Let me say upfront that I didn’t complain and have no intent of complaining after the fact, but figured it was an interesting question.
I recently spent a few nights at the Grand Hyatt Muscat, which was absolutely lovely. Oman is gorgeous, and truly what one would assume the Middle East “should” be like. I can’t recommend it enough, but more on that later.
Before I get too much into that, my room at the hotel faced nearby houses, and for the last two days of our stay they seemed to be demolishing the building right next to the hotel. Like, the building was literally in one piece when we arrived, and looked like a bomb went off inside it when we left.
For those days from 9AM till 5PM our room was as loud as you could imagine, even with all the doors and windows shut. I usually nap during the day in the Middle East (since I somewhat try to stay on US east coast time due to work), and obviously that wasn’t possible.
I wasn’t sure how to handle this. I didn’t complain or make the hotel aware of the situation, and certainly wouldn’t complain after the fact either.
But it did make me wonder, when there’s construction near a hotel, does the hotel have any obligation to guests?
- Should the hotel send guests a memo informing them of the demolition? (then again, would the hotel even know in advance if there’s a demolition happening nearby?)
- Is it reasonable to request a change of rooms?
- If a change of rooms is requested but isn’t available, does the hotel owe you anything?
Again, entirely a theoretical question; I’m curious where you guys stand on this. I could go either way. On one hand it’s not the hotel’s fault when there’s construction nearby. On the other hand, as a guest it’s really not my fault if there’s construction nearby which disrupts my stay.
What do you think: for nearby construction, does the hotel have any obligation to guests?