Am I the only one that gets kind of annoyed by the hotels that send you an email after your stay asking you to complete a survey?
I’ve come to accept it, but I find it quite frustrating. In order to unsubscribe from those emails you have to unsubscribe from all marketing emails, which I don’t want to do. I wish it were possible to just unsubscribe from post-stay surveys.
Anyway, while the above is just a minor annoyance, here’s something that actually pisses me off. A couple of weeks back I stayed at The Airport Hotel, which is the airside hotel at Hamad International Airport. It’s super convenient, and I enjoyed my stay.
But today I received the following email from the general manager:
Greetings from Doha,
Let me take this occasion to personally thank you for staying with us at The Airport Hotel. I hope that you enjoyed your stay, and that the hotel team has surpassed your expectations. I would also like to take this opportunity to request your support by sparing your precious time to acknowledge and let us know of anything our staff did that was above and beyond your expectations by placing a comment on http://www.tripadvisor.com
Your feedback will be used as one of our tools to reward and recognize our staff and to let them know that you have appreciated the service that they have provided you.
Again, thank you for staying with us and we look forward to welcoming you again at The Airport Hotel Doha.
I’m not sure what pisses me off more — the hotel suggesting that TripAdvisor should just be used to recognize good employees, or the general manager not trying to solicit any constructive feedback? I’d be less ticked off if he added something along the lines of “and if you have any other constructive feedback, please let me know. We can only improve through guest feedback.” Or something along those lines.
Am I overthinking it, or how do you feel about the above email?