A couple of weeks ago Accor announced an extremely generous promotion, whereby they were offering 5,000 bonus Aeroplan miles per Accor stay through the end of the year. Given that many Accor properties cost less than $50 per night, it was a heck of a promotion for racking up miles.
The promotion conditions weren’t especially clear in terms of how often you could earn the bonus and which hotels were participating:
- The terms mentioned “participating hotels,” which really doesn’t make it clear which properties are participating — Accor later confirmed that all 2,700 properties participating in Le Club Accorhotels were participating in the promotion
- There was confusion over how many times the bonus could be earned — could it be earned once, or an unlimited number of times?
I reached out to Accor to clarify the last point as they weren’t sure, and said they’d put in a request with the relevant department. I followed up, and nearly two weeks later they’re still “waiting on a response.” I’m not sure how exactly you can publish a limited time promotion and take weeks to answer basic questions about the rules.
Well, it looks like Accor has just pulled the Aeroplan promotion altogether now. When you go to the promotion page there’s a message stating that “This Offer Has Already Expired.”
My guess is that they realized after the fact that the promotion was just too generous, and that people could potentially book sub-$50 stays and earn 5,000 Aeroplan bonus miles.
I’d follow up with Accor to try and figure out what happened, but based on past experience I don’t think I’ll get anywhere.
Hopefully they’ll still honor the promotion for those that have registered and booked stays with the intention of taking advantage of this promotion.
Has anyone already taken advantage of this promotion, and if so, did the miles post?
Shame on Accor for the way they’re handling this promotion…
(Tip of the hat to Christopher)