As I explained a couple of weeks ago, ExpertFlyer is one of the travel tool subscription services I pay for, given that it saves me a ton of time and does display some information which isn’t otherwise readily available online.
Over the past couple of years they’ve certainly fought their fair share of battles with airlines over which space they can and can’t display. ExpertFlyer is a great service and makes life easier for the frequent traveler, but in many cases that’s not something the airlines like. For example, if you can set alerts whereby ExpertFlyer emails you when award or upgrade space opens up, the airlines aren’t a fan of that for obvious reasons. While they create the rewards systems, they don’t want to make them easy for us to use. For example, late last year they stopped displaying most Star Alliance award space, as well as British Airways award space.
A couple of weeks ago Delta requested that ExpertFlyer stop displaying Delta upgrade space on their website, and ExpertFlyer complied. It looks like they just took it to a completely different level, though. The following notice was just posted on ExpertFlyer:
Now Delta isn’t just blocking upgrade and award availability, but they’re actually not letting ExpertFlyer display any information about their flights, including revenue fare classes, seatmaps, etc. There are several airlines that have requested ExpertFlyer stop displaying award and upgrade space, but as far as I know Delta is the first to request that they stop displaying revenue space, seatmaps, etc., as well.
Delta has requested that we no longer offer to you any information on ExpertFlyer pertaining to Delta. Since our inception almost 10 years ago we have accessed Delta information through a GDS where they publish information for the benefit of various travel providers. We have always done this with the full knowledge and tacit approval of Delta. However, there now appears to be a change of thinking at Delta where this is no longer the case. As a result, we will no longer display Delta information in any of our Tools, including Flight Availability, Upgrades, Seat Maps, Fare Information, Flights Status, Flight Details, and Flight Timetables. All Alerts of all types for Delta will be set to Expired as to not count against your active alert limit.
To be clear, this action is not unique to ExpertFlyer. Delta has recently been removing their data from many websites, both booking and non-booking, in an attempt to force as many travelers as possible to only use delta.com and their apps for Delta information. In our many conversations with Delta it was made clear to us that their new policy is that any service or website that is not explicitly authorized to show Delta data will be forced to stop, especially any that screen scrape data from Delta.com or any Delta partner or agency website.
Our many attempts to forge a new agreement for the display of this information on ExpertFlyer with Delta have been rejected. We believe, and have explained to them, that ExpertFlyer brought value to Delta’s best customers and by extension to Delta itself. We hope in the future Delta will come to see the net value that ExpertFlyer gives to them as you have already discovered. Should you wish to express your thoughts on this matter to Delta, you can reach customer support here:
Delta Email Feedback
You may also send a copy of any feedback you send to ExpertFlyer at firstname.lastname@example.org and we can pass it along to our contacts at Delta.
As always, thank you for your continued support.
-The ExpertFlyer.com Team
Very disappointing on the part of Delta, and not at all customer friendly…