Over the weekend I shared the crazy story of the couple that ended up in Grenada (in the Caribbean) instead of Granada, Spain, due to a snafu when booking their award ticket using British Airways Avios.
I can’t decide what’s worse — that story, or the story of the couple that ended up in San Salvador, El Salvador, rather than Salvador, Brazil, for their “once in a lifetime” World Cup trip.
Via Bleacher Report:
This story comes to us from Sarah Dean of the Daily Mail, who reports that Orin and Melissa van Lingen of Darwin, Australia, were the victims of a travel agent debacle that landed them in the nation of El Salvador instead of Salvador, Brazil—their desired destination.
The travel agency, Escape Travel, sent the two soccer fans on a trip to the El Salvadorian capital, San Salvador—a city known for being one of the most dangerous, gang-ridden places in the entire world. Melissa told Dean they assumed the ticket to San Salvador was just a layover on their way to Brazil.
“We assumed there must be connecting flights, but it was not until we got into the airport [in El Salvador] and [that we realized] there were no other flights,” Melissa said.
At least the travel agency is “making good” on this best they can:
In this instance, Escape Travel has provided alternative accommodation and arranged flights to Brazil to ensure their plans are back on track ahead of the next game. Although Escape Travel didn’t book the customers’ match tickets, we have also worked today to help resolve an unrelated issue that the customers were experiencing. In addition, we will continue to work with the customers to see if we can make amends in other ways for the initial error. We have apologised and hope the arrangements we are making now will lead to a positive outcome.
What a story!
(Tip of the hat to AwardMagic)