For several weeks now, Etihad awards haven’t been bookable using American AAdvantage miles. This was due to an issue American was having accessing Etihad’s “direct access” space. Last week we received received confirmation that they were working on fixing the issue:
We understand that members are expressing a desire to book redemptions on Etihad Airways and are frustrated that Direct Access is not currently working. The problem has been identified and a solution is currently being tested. Once all testing is completed, we will be able to book award seats on Etihad Airways again. Please apologize for the delay and encourage members to call back for award bookings.
I’m happy to report that the issue has now been fixed, and it’s finally possible to redeem American AAdvantage miles for travel on Etihad Airways again. I just managed to hold an award reservation for travel on Etihad Airways.
One thing worth noting is that American hasn’t actually sent out a memo to agents yet indicating that the problem is fixed, so you might find an agent that refuses to book until they get a memo with the green light. If that’s the case, just hang up and call again. The space is definitely bookable, though.
It’s about time!