I’ve written in the past about Hyatt Gold Passport Diamond status, which I absolutely love, since I find that Hyatt does a great job managing expectations. Hyatt also offers what I consider to be the most generous top tier status challenge in the industry.
I figured I’d briefly cover one of the Gold Passport Diamond perks that I receive a lot of questions about. Specifically, Hyatt offers Diamond members 2,500 bonus Gold Passport points per stay when the club lounge is closed.
Here’s what the Hyatt Gold Passport Diamond benefits page says about club lounge access (bolding mine):
Receive exclusive access to the Regency Club or Grand Club lounge featuring complimentary continental breakfast and evening hors d’oeuvres. Enjoy daily complimentary full breakfast in hotels without a club lounge.
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
So the terms technically state that you receive 2,500 Gold Passport points when a club lounge is closed due to high demand, though this also applies when the hotel decides to close the club lounge.
Below I’ve answered some of the most common questions I receive regarding this benefit:
Why would a hotel close their club lounge?
Many hotels will close their club lounges on weekends due to low demand. The idea is that if there aren’t many guests that would have access, it’s cheaper to just close it down and offer them full breakfast and bonus points instead.
For example, I frequently stay at the Grand Hyatt Tampa, and the Grand Club there is closed from Fridays through Mondays due to low demand.
Grand Club Tampa hours
As a result, a stay over those days of the week would earn you an extra 2,500 points.
Grand Club Tampa, which is closed on weekends
While there’s not an official list of all the hotels with closed club lounges, this FlyerTalk thread is going to be your best resource of tracking which hotels have closed club lounges.
Do I receive 2,500 bonus points per night or per stay?
When the club lounge is closed you receive 2,500 bonus points per stay. That means you’d earn 2,500 bonus points on a one night stay where the club lounge is closed, or 2,500 bonus points for a six week stay, where the club lounge is closed every weekend. It doesn’t matter.
How do I request the 2,500 bonus points?
The hotel should proactively add the bonus points to your reservation, though you can always confirm with them that they’re on there. If the club lounge is closed you should see “DN” on your folio under the “codes” section, which is the code for a closed club lounge, and triggers the 2,500 points to post. Similarly, the “1W” code is for the 1,000 point Diamond welcome amenity.
In the event that the points don’t automatically post, you can call Gold Passport customer service after your stay and they can manually add them.
What if the hotel doesn’t have a club lounge?
If the hotel doesn’t have a club lounge you receive a full breakfast in the restaurant, though don’t receive the 2,500 bonus points.
Bottom line on Hyatt closed club lounge bonus
Hyatt is extremely generous with their closed club lounge bonus. Heck, up until last year Marriott didn’t even offer their top tier elite members breakfast on weekends, at which point they started offering continental breakfast.
Not only does Hyatt offer a full breakfast, but they give you 2,500 points on top of that. That’s tough to beat!
If anyone has any questions about the benefit or knows of hotels with closed club lounges on weekends, please share them below!