The deal stayed “live” for the better part of a day, through Tuesday.
Anyway, I received the following email from Starwood consumer affairs just now:
Dear Ben Schlappig,
We are writing on behalf of The St. Regis Washington D.C. with regard to your reservation for November 2015.
Please be aware that due to a system error, you were able to confirm an incorrect rate significantly lower than the normal rates for the hotel. We have investigated the problem and concluded that instead of presenting the correct rate for the room type booked; our system published the difference between two rates, resulting in the incorrect, very low rate.
We sincerely apologize for any inconvenience this may cause but we cannot honor your reservation at the incorrect rate. The correct nightly rate ranges from $635.00 to $725.00.
If you would like to keep your reservation, please respond to this email and we will ask the hotel team to follow up with you directly with details on the correct rate. You may also cancel your reservation without penalty.
If we do not hear from you by Wednesday June 4th, we will cancel the reservation. We realize this is disappointing and appreciate your understanding.
Consumer Affairs Executive Division
Ultimately I’m not surprised that they’re not honoring the rate. I expected they would at least offer a discounted rate of some sort just to show goodwill. It is interesting that the email is coming from corporate consumer affairs rather than the hotel’s sales office directly. So it’s clear that they checked with Starwood corporate before making a decision here, in which case I have to say they were at least quick with making a decision. Or perhaps this was a corporate issue to begin with, since the mistake seemed to be on their end, based on the number of hotels the low rates were available at.
Did everyone else receive the same email, even for stays booked at other properties?