Most of the major hotel chains offer a best rate guarantee, whereby they’ll offer you some sort of compensation if you find a cheaper rate for one of their hotels on something other than their own website. The intent is to make you feel “good” about booking directly with the hotel chain, thinking you’re always getting the best price.
Hyatt offers a best rate guarantee, whereby if you find a lower published rate on another website within 24 hours of making your booking, they’ll match that rate and discount it 20%.
Hyatt has now changed the way they process best rate guarantees. Previously they’d process them by phone, so if you found a lower rate elsewhere you would call up their best rate guarantee hotline and they’d take care of the claim right away.
Now Hyatt is processing best rate guarantees via an online form. In general I love when things move from being processed by phone to being processed online, but I’m not sure this is one of them.
Hyatt offers its Best Rate Guarantee when you book on Hyatt.com. With no booking fees, you can book any Hyatt brand including Park Hyatt, Andaz, Grand Hyatt, Hyatt, Hyatt Regency, Hyatt Place, Hyatt House, Hyatt Ziva and Hyatt Zilara, and get the best published rate available anywhere online.
We stand behind our guarantee. If you find a lower, published rate on another site, we’ll not only match it, we’ll discount it by 20% for your entire stay.
Simply fill out our online claim form, and a Hyatt.com representative will review your claim and respond with the status of your claim within 24 hours. Guarantee subject to complete Terms and Conditions.
Don’t get me wrong, I get why they have to verify rates, since it’s too easy to alter screenshots. But seeing a better rate elsewhere and being able to call in is easier than having to potentially wait 24 hours, during which time the rate could change, in my opinion.
It doesn’t impact me much since I think I’ve done a best rate guarantee once in my life, but I imagine this won’t be a popular change. At the same time I totally see why Hyatt is doing this, as it’s simply so much more efficient to process them this way.
To the more frequent best rate guaranteers out there, how do you feel about this change?