US Airways Begins To Align Cabin Service With American

While this was announced a while back, it’s worth noting that US Airways will be “enhancing” their inflight service beginning this coming Tuesday, April 1st, 2014. This will be to align more closely with American’s policies (which is great news, because the alternative would be American adopting frat party US Airways standards).

Now, typically seeing the word “enhancements” in conjunction with an airline announcement (especially with an “April 1st” effective date) would have me running for the hills, but in this case the changes are positive.

US Airways Enhancements

Here’s what we can expect in terms of meal service:

First Class meals on more flights:

  • On flights less than 1 hour, enjoy a morning and afternoon/evening beverage with a snack
  • We’re offering our signature snack basket on flights 1 – 2 hours in length
  • Lite Bites, a new snack basket including fresh fruit, breakfast cakes and finger sandwiches, will be offered on flights 2 – 2:45 hours long, as well as on flights departing after 8 PM
  • On flights from Charlotte to Minneapolis and from Philadelphia to Minneapolis, enjoy meal service: Breakfast 5 AM – 9 AM, Lunch 9:01 AM – 1:30 PM, Dinner 4:01 PM – 8 PM, Lite Bites 1:31 PM – 4 PM and after 8 PM**
  • A meal is offered on flights 2:45 – 3:30 hours long from 5 AM to 8 PM, and Lite Bites are offered after 8 PM**
  • On flights longer than 4:30 hours, enjoy meal service with a snack basket 5 AM to 8 PM, and Lite Bites with a Continental Breakfast Box served after 8 PM and on late night flights
  • New glassware on all domestic First Class flights

I’m not going to lie, I can’t wait to see the execution of this. Last time I flew US Airways first class from Phoenix to Chicago the flight attendant working the 12 seat first class cabin was completely flustered and was saying “I don’t know how I’m supposed to serve drinks and 12 meals in just over three hours.” I think they need to send her onto a 20 minute Singapore to Kuala Lumpur flight for a bit of perspective. 😉

Then they’re making the following main cabin meal updates:

On flights from 2:45 – 3:30 hours, our fruit & cheese plate, morning breakfast sandwich and afternoon sandwiches are available for purchase

And the following changes to wine in domestic first class:

Premium wines are now available in Main Cabin on all domestic routes 3:30 hours and longer

Not sure what constitutes premium wines… maybe they’re switching from boxed to Trader Joe’s Two Buck Chuck?

Then they’re also making some positive changes to entertainment in international business class:

  • On B757 and B767 operated flights, enjoy the new Samsung Galaxy Tab™ offering 60 movies, as well as a greater variety of television programs and audio selections
  • This spring, we’re doubling the entertainment selections on our A330s to offer you more than 250 movies, 350 audio options and more
  • Also, this spring, we’ll debut new Bose® QuietComfort® 15 Acoustic Noise Cancelling® headphones

And then they’re changing the names of their classes of service to align with American:

The names of the US Airways classes of service will be changed to align with American Airlines.

  • Envoy is now Business Class
  • Coach and Economy are now referred to as Main Cabin

Here’s to hoping the rest of the merger is carried out in a similar fashion, with US Airways adopting the American way (especially in regards to the AAdvantage program)!

Comments

  1. I think I remember reading on RunwayGirl that American is also planning on adding Main Cabin Extra to the combined American-US Airways fleet.

  2. As much as I love AA domestically, this is just a reminder that unless AA/US offer the cheapest price for long-haul travel, there’s no reason to fly them:

    1. Can’t book Main Cabin Extra on award tickets – why don’t they want the money? I have status but for relatives who don’t, this is painful.

    2. Main Cabin Extra that’s too small vs. United’s E+ meaning on international sectors on the newly configured 767s, anyone booking in the last few days will end up in regular Main Cabin

    3. No personal IFE or WiFi except on 77Ws. DL and UA are way ahead on this. Oh of course UA’s dinosaur 747s are behind but at least they now have WiFi-based entertainment

    Okay, so when AA/US shows up at $100 or more below another airline for long-haul, one should still choose it but that’s about it.

  3. So say I have an Envoy award ticket booked to Europe and if they change the plane and add first class I’m moved to “business” I assume?

  4. Not too when you flew US PHX-ORD last, I fly this route between 15-20 a year and the FC FA’s have been amazing, the food that US serves is pretty good too, but can’t wait for the new level of service, and the new menu choices…

  5. @Lucky,
    Does it mean that, I can use USDM to book award AA flights using the same miles AA requires, starting 4/1/2014?

  6. Their website says that US already offers on demand IFE on their 757s and 767s. Are they going to disable that system and replace it with the tablets?

  7. @Lucky,
    My understanding is, after April 1, US Air website will show AA flight? Will it show AA award flight? If so, can we use USDM to book AA reward flight? Please correct me if I am wrong. Thanks.

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