The Hyatt Chase Visa Card offers a sign-up bonus of two free nights at any Hyatt property worldwide, and then on your account anniversary each year you get one free night at a Category 1-4 Hyatt property.
These free nights have always exclusively been bookable by phone. While that’s slightly annoying in 2014, it wasn’t a big deal since these awards aren’t capacity controlled. Instead as long as there’s a free night award redemption available (which can be searched online, and which should be available as long as the hotel is selling a standard room) you can also redeem these certificates for it.
Anyway, it appears as if Hyatt recently added the functionality to book these free nights online. Now when you access these awards by logging into your Gold Passport account and clicking on the “My Awards” header, you should see a “RESERVE” button listed under these awards. Previously they only listed the phone number you should call to make a reservation.
This will bring you to the search page where you can enter your desired destination and dates, and it will show you whether there’s availability or not.
Interestingly, while you can redeem all nights from the credit card online, I can’t redeem the free night certificate I got for visiting 50 Hyatts recently online, which I assume is coded in a similar way to the free nights you get as a sign-up bonus for the Hyatt Visa.
Now if only Hyatt would allow Points + Cash bookings to be bookable (or at least searchable) online. While all of these free night certificates don’t have blackout dates, Points + Cash does, so it would be awesome to be able to search online rather than to wait on hold as the agents search availability across a wide range of dates.
(Tip of the hat to R B)