I find British Airways’ website to be one of the most useful for searching OneWorld award space. While I find the website interface to be horrible and not very intuitive, it is one of the most comprehensive, given that it displays award space for all OneWorld carriers.
I just wanted to make a quick post to say that the British Airways website seems to have a glitch right now whereby it’s not displaying most partner award space. I’ve received literally dozens of messages and emails the past couple of days from people asking “is it just me?” Nope, award space isn’t displaying for anyone, and it has been that way for about two days now.
Best I can tell, ba.com is presently not displaying award space for travel on:
- Air Berlin
- Cathay Pacific
- Qatar Airways
- Royal Jordanian
It is, however, still displaying award space for travel on:
- British Airways
- Japan Airlines
The error is coming in two forms. Either you can search for award space between a city pair and it will return blank results, or sometimes you’ll just get an error message when doing the search.
Alternatively you can use the American and Qantas websites to search award space. Of course that doesn’t help with the process of actually booking tickets using British Airways Avios, though.
British Airways closed their US call center late last year and I was optimistic that it would at least result in shorter hold times. Unfortunately the effect has been the opposite, and I’ve found the hold times to be beyond horrible with their new UK call center. Without status, I don’t think I’ve ever had a hold of less than an hour with Executive Club. Abso-freaking-lutely ridiculous.
In theory if you make a booking by phone because the website won’t display the space, they should waive the phone ticketing fee. You may have to request it and it may even require hanging up and calling again (which isn’t practical when hold times are over an hour), but it is possible.
Hopefully they fix this issue soon…