Earlier this year Lufthansa expanded their “personal assistant” concept for first class passengers at all of their non-German longhaul outstations. Previously only HON Circle members (Lufthansa’s top tier elites) would have a meet-and-greet service upon arrival as a rule, though I’d still received the service on occasion as a plain old first class passenger. It’s nice to have this be an official benefit, though it’s worth repeating this doesn’t apply in Germany.
Having an escort is of varying use depending on where you are. In Asia it’s almost always extremely valuable, as they usually help you cut just about any line. Meanwhile in the US, the escorts that meet your flight can’t actually fast track you through immigration, so more or less just keep you company while you’re waiting in the immigration queue. Admittedly this has become a bit of a moot point for me anyway since getting Global Entry.
Anyway, a reader emailed to tell me that he flew Lufthansa first class from Frankfurt to Washington Dulles on Wednesday. The arrivals experience at Dulles is usually less than desirable, given that on arrival everyone is shoved into a huge people mover (“moon buggy”) which drives to the immigration hall.
Per the reader, Lufthansa is apparently providing a car or van for first class passengers so they don’t have to take the people mover as of a few days ago. He explained the van used was similar to the one on this website. The van apparently drops off in the arrivals hall just a few feet from the Global Entry kiosks.
That’s an awesome development!