Lufthansa left behind ALL our bags…

Allow me to be succinct for once, after my post earlier:

  • My dad and I were flying from Frankfurt to Salzburg on a Lufthansa flight operated by Austrian
  • After we taxied to the runway the flight was canceled due to a technical issue (the captain must be on Twitter, because he canceled it in 140 characters or less)
  • Everyone got rebooked on a flight over four hours later from Frankfurt to Salzburg, which was swapped from an Austrian Fokker 100 to a Lufthansa Airbus A321
  • Lufthansa left everyone’s bags behind from the earlier flight (even though they had over four hours to load them)
  • There was exactly one agent working the lost baggage desk in Salzburg
  • Dad — smartly — checked all of his clothes

More tomorrow, including about our supposed hostage situation, me requesting clarification on EU compensation in the Lufthansa First Class Lounge and getting laughed at (though I ultimately won them over), the seven rubber ducks I managed to pick up, and my dad just being himself.

Lufthansa4

At least no one can argue I didn’t have all my ducks in a row…

Stay tuned!

Comments

  1. You dont have all your ducks in a row… the 7th duck is missing šŸ™‚

    Hope you have a great trip with your dad.

  2. There are baths in the FCT. I just saw a shower. No ducky for me. Hope your bags turn up. I have one missing from 1993 (LHR-LAX) when BA decided not to load 30% of the planes cargo. If you see a brown leather bag with now retro garb pick it up for me would you šŸ™‚

  3. Don’t forget your dad at least has his First Class LH pajamas! I hope the luggage situation will be fixed soon.

  4. Ahh how the mighty have fallen (not you, Lufthansa). The great food, the tarmac rides in premium German engineering, the fanciness – undone with a simple failure to re-route baggage.

  5. @lucky I never thought you were writing about lost lugagge with LH BUT try to enjoy travelmagic as well… In the meantime good look whith those whom people call ‘EU compensation’ just read a few post from Lufthansa wall in fb and you will see the ‘dark side of customer service’… I really love lh as you but sometimes I feel that customers deals with ghost behind a computer screen

  6. Claiming compensation can be a pain, but it can be done (and without a lawyer). Just do your research beforehand, provide documentation (e.g. I had screen shots from my iPhone showing the delay and the reason: “aircraft maintenance”). Be very clear, set a deadline, and don’t be afraid to go to small claims court if necessary.

  7. Ah I thought both of you were aiming to reach TPE by 9/18 to fly that inaugural Hello Kitty flight but obviously that’s not the case. Regardless of all this, I’m confident you’re enjoying your time together. Safe travels!

  8. One agent working the SLG lost baggage desk would be about right for the size of the airport. Not sure what your complaint is. LH lost all of our bags (and many others) into BUD this spring and there was one agent there as well. Took three days to get our bags back and some imaginative shopping for emergency clothes. All in all we made lemonade out of lemons. In that spirit I would have devoted your post to your SLZ hotel or the city itself as a new arrival rather than dwelling on your lost bags. More interesting for your readers and definitely more fun to compose. Enjoy Salzburg a great city and visit Hallstatt if you have a chance.

  9. Benny–ver is zee luggage? Zey have lost my clothes and all ve got iz zum blue ducks? (And vy are you zo happy about zat?) šŸ˜‰

  10. Just did the same trip to Salzburg last May. That area is stunningly beautiful. Our plane was identified as Austrian Air operated by Tyrolean Airlines. I believe they are all owned by LH. No issue with our baggage just that it was very strange to board a bus to get on the flight back to FRA when the plane was right outside the terminal……Also, the color scheme inside the Fokker 100 was very, um 70’s……..

  11. Wow, LH screwed big time. Your Mastercard, Amex or Visa should be able to compensate. Not sure which one you used.

    About why taking baths in public places is a very risky idea.
    Google Interstitial Cystitis. It is a nasty, nasty virus you can catch even in a hot jacuzzi, and usually due to poorly disinfected tubs etc. It has no cure and medication response is not that great. Hope reading this helps you make an informed decision next time.

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