One of the better kept secrets of the Hyatt Gold Passport program is their stay certificates, whereby you can buy any of seven categories of certificates valid at a variety of properties. Each property can opt into whichever category certificates they want to, so generally an airport Hyatt Place would accept all categories of certificates, while a top Park Hyatt may only accept the highest category certificates, if any at all. There are some capacity controls on these, so redeeming them isn’t quite as easy as redeeming points, for example.
In January of this year Hyatt made some changes to stay certificates, whereby they slightly raised the cost on some stay certificates and introduced a few new categories.
Anyway, while I haven’t seen a formal announcement yet, it looks like participation by some Hyatt properties in the stay certificate program has quietly changed. Dozens of hotels seem to have changed the level of certificates they accept, and in many cases, some properties don’t accept them at all anymore.
You can find the categories of stay certificates that each property accepts here. For example, previously the Park Hyatts in the Maldives, Paris, Milan, Zurich, Moscow, and Sydney all accepted the “Ultimate” level certificates, which could be purchased for $461.11. All of these properties now seem to not accept any level of stay certificates, as you can see below.
It’s very disappointing if this is in fact a change they made without any sort of an announcement. In fairness it could very well be that hotels are asked what level of participation they’d like on a yearly basis, and given occupancy rates more hotels chose to opt out. But I still think this is something that should be announced.
I’ve reached out to a contact at Hyatt to see if they can comment on this.