I just flew from Helsinki to Chicago on American this afternoon, and had the opportunity to experience two pretty cool things.
First of all, O’Hare is the first airport to have a “1-Stop” immigration program, which was launched in June. Basically if you’re traveling just with carry-ons you can use a separate immigration queue which is at the very front of the arrivals hall and has substantially shorter lines. From there you’re sent through an express corridor so you don’t even have to go to baggage claim.
I was the only one in my travel group with Global Entry so figured I’d still beat them out of customs and immigration, so I was kind of shocked when I found them all waiting for me outside of immigration. Has Global Entry been outdone?!
I also had the chance to check out American’s new Flagship check-in, which just opened today. It’s available to international first class, Concierge Key and Five Star Service customers.
The Flagship Check-in area is located immediately to the left of the first and business class check-in counters and Pre-Check security checkpoint.
While it’s fairly basic, it’s beautifully designed, and features three check-in counters and a seating area.
Directly from the check-in area there’s a door leading right to the front of the security line, in the same place that Pre-Check lets out.
Kudos to O’Hare for the amazing “1-Stop” program and American for the new Flagship check-in area, which is a great addition for premium customers.