Review: LAN Business Class Buenos Aires to Miami

Introduction
Club America Lounge Miami
LAN Business Class Miami to Buenos Aires
Park Hyatt Buenos Aires
LAN Business Class Lounge Buenos Aires
LAN Business Class Buenos Aires to Miami
Grand Hyatt DFW Airport


LAN Argentina 4520
Buenos Aires (EZE) – Miami (MIA)

Sunday, April 14
Depart: 10:45PM
Arrive: 7:10AM (+1 day)
Duration: 9hr25min
Aircraft: Boeing 767-300
Seat: 3D (Business Class)

After the outbound flight I learned to lower my expectations of LAN service, which is a good thing, because the return was much of the same. This time I was seated in seat 3D, an aisle seat in the center section.


Seat 3D


Seat 3D

Once settled in we were offered pre-departure beverages of choice (on the outbound they were served off a tray). I ordered champagne, which was served with nuts.


Pre-departure beverage

That was followed quickly by amenity kits and menus being distributed.


Amenity kits


Menu & wine list

By the time boarding was complete the business class cabin was mostly full, with only a handful of empty seats. As we pushed back the safety video began to play, and our taxi to the runway was fairly quick. As we took off I saw a huge fire off the left side side of the aircraft, which I found a bit odd — anyone know what was going on?


Airshow after takeoff


Airshow after takeoff

Once we leveled off the captain came on the PA to advise us of our flight time of nine hours, which would put us into Miami on time.


Cabin after takeoff

Shortly thereafter the dinner service began. The menu read as follows:

The wine list was identical to the one on the outbound.

The starter consisted of a zucchini trio (not sure who’s idea that was), a garden salad, some cheese, and some bread from the bread basket.


Zucchini trio, garden salad, and cheese

For the main course I ordered the king crab and vegetable capellini with prawns, which was actually quite good.


King crab and vegetable capellini with prawns

Meanwhile my friend ordered the grilled steak, which apparently wasn’t that good — odd for a flight leaving Argentina.


Grilled steak with truffle and foie-gras scented potatoes

For dessert I ordered the chocolate pudding with creme anglaise, which was excellent.


Chocolate pudding with creme anglaise

The service throughout the meal wasn’t good. Unlike on the outbound it wasn’t actively horrible, but the crew couldn’t have seemed more disinterested.

As was the case on the outbound, we were given breakfast “cards” after dinner where we could already order our breakfast. The breakfast card read as follows:

The good thing about LAN is the fully flat seat and large pillow and blanket. While the seats are a bit narrow, they’re still as good as they get down to South America. I managed to get a bit over five hours of sleep, and woke up about 90 minutes out of Miami.


Airshow upon waking up


Airshow upon waking up


Airshow upon waking up

Breakfast was promptly served at that point. Unfortunately the omelet was inedible and toast was far too crunchy for my liking.


Breakfast

About 15 minutes prior to landing the seatbelt sign was turned on in preparation for landing, and we began our approach into Miami as the sun began to rise.

After a smooth touchdown and quick taxi to our arrival gate, we were off to clear customs and head towards the American concourse for our flights to New York and then Dallas.


Our 767 upon landing

While the service left a lot to be desired, I wouldn’t hesitate to choose LAN Argentina again based on their comfortable seats. At the end of the day the most important thing about business class is seat comfort for sleeping, in my opinion, and in that case a flat bed is always better than an angled seat or a recliner. Furthermore, I’d actually like to try LAN Chile and LAN Peru, as many report the service being better on them.

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Comments

  1. United flies 767s to EZE, so the hard product is as good or better, and with how bad it sounds like the service was, I think you’d be hard pressed to find a United crew worse.

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  3. I’ve flown Lan Chile 4 times now (business) and hard product identical BUT great service. Certainly recommended!

  4. I couldn’t agree more, in regard to the sub-par service on LAN Argentina. I took advantage of the business class sale to EZE (so maybe I shouldn’t complain too much, since I paid less than an average coach ticket costs). The staff are inattentive and the food (steak) was one of the worst meals I’ve had in any class on any airline.

    The IFE was decent and the seat, while narrow, is relatively comfortable.

  5. Its Argentina. It’s a country where customer service is
    Not Taught or required. So … I’m surprised you got anything. Great country. Horrible attitudes.

  6. “Unfortunately the omelet was inedible”

    My friends say that about airline food as well all the time (especially the United omelettes). Do I really have that unrefined of a pallet and willing to eat most air plane food put in front of me?

  7. LAN Chile rocks.

    BTW I wonder who does the menu descriptions for LAN? Capellini is angel hair pasta. That looked more like ravioli…

  8. Don’t know about their business class, but we flew LAN from Guayaquil to JFK in Coach. Wonderful service — a very crowded plane, but the crew was amazing. Probably the most comfortable Coach seats going right now.

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