As some of y’all might know, one of the ways in which I make a living is by running an award consulting service, PointsPros. I have a small team of people who work with me there, and we take great pride in helping people maximize their miles and points. I know we’ve helped several of you as well, and I am incredibly grateful for the support and patience you’ve had with our “growing pains”.
We’ve had more business than we can realistically handle for some time now, and I’d like to bring on another person. I tend to think of you guys as my best source of advice, and as I’ve done with so many other things, am reaching out to you for help.
Last time I listed a job posting I was completely blown away by the hundreds of thoughtful and diverse responses I received. It was incredibly humbling, and to be honest quite overwhelming, so I’m a little nervous to start that process again.
That being said, I’m hoping I can describe the role I’m hiring for a bit better this time, and hopefully find someone who is a good fit.
I am looking for:
Someone that’s passionate about travel and miles. This hasn’t changed. I am the luckiest person in the world to be able to do what I love everyday, and am thrilled that I’ve been able to surround myself with similarly passionate people. We need someone who loves miles and the opportunities they provide, and wants to share that with others.
Someone that writes and communicates well. Goodness knows I could do a better job of proofreading, so I’m hardly one to talk, but this is an essential skill for this role. Between us we are sending hundreds of emails a day, and being able to communicate clearly and effectively is critical.
Someone that is reliable and timely. Obviously we all travel, and I’m not going to ask anyone to commit to a Monday-Friday 9-5, but by the same token this isn’t a Monday-Friday 9-5 ;-). We have clients all over the world, and the internet insists on staying up all night, so I need someone who can consistently spend at least an hour or two a day responding to requests, but is also able to spend larger chunks of time as needed. Realistically I need someone who can commit to at least 20-25 hours a week for now, and potentially more in future.
Someone that loves helping people. At some point, only a portion of what we do has anything to do with travel or searching award space. Much of our time is spent exploring options with people, or explaining why other options won’t work. I can’t imagine this would be any fun for someone who didn’t enjoy teaching and explaining and generally helping others.
Someone who is self-motivated, and able to work independently. As the proud owner of an extensive pajama collection I can certainly appreciate the benefits of working from anywhere, though it can be difficult to get up every day and go “to work” when work is “the sofa”. I am fortunate enough to have a great team, and we have fun when we’re together, but 99% of the time we’re working solo.
As far as job skills go, my team and I are absolutely willing to train as needed, but we’ve learned that the most successful person will be one who:
- Has a solid understanding of the three major alliances, their carriers, and destinations
- Is familiar with the tools and tricks for searching award-space in at least one program
- Is creative, flexible, and solution-oriented
Overall, we’re looking for someone who is excited to sink their teeth into something that has tremendous potential, but is also patient (and stable) enough to be able to put up with the limitations and challenges of what is still very much a “start up”.
If this sounds like your kind of crazy, send us an email to tiffany at pointspros dot com. We will be accepting applications through Saturday evening, and will be looking to bring someone on in early June. Please go easy on us, and thank you!