Delta has just announced that they’ll be changing their same day confirmed change policy starting April 23, 2013.
Previously Gold Medallion members and above could change to any flight the same day as their originally ticketed reservation as long as it was within three hours of the new departure time and there was availability.
Now they’re changing that policy in two ways. First, the originally ticketed fare class has to be available in order to make a same day change. Second, you can only change to a flight that’s within three hours (either before or after) of your originally scheduled flight.
There’s no doubt Delta’s same day confirmed change policy was generous, and it was actually something that set them apart from the competition and added value to their program. I’d say this is a pretty big devaluation, though I can also understand why they made this change. There’s no doubt people were booking cheaper flights during times they weren’t planning on traveling, and counting on changing to a different flight day of given how easy it was to make the changes. So while I can see why they’d make this change, it’s still rather disappointing.