American Airlines Flagship Lounge New York
American Airlines Business Class New York to London
American Airlines Arrivals Lounge London
Malaysia Airlines First Class Golden Lounge London
Malaysia Airlines First Class London to Kuala Lumpur
Grand Hyatt Kuala Lumpur
Malaysia Airlines First Class Golden Lounge Kuala Lumpur
Malaysia Airlines First Class Kuala Lumpur to London
Hilton London Heathrow Terminal 4
American Airlines Flagship Lounge & British Airways Galleries First Lounge Terminal 3 London Heathrow
American Airlines Business Class London to New York
By shortly after 7AM we left terminal three for terminal four, where our Malaysia Airlines flight would be departing from. Heathrow Airport is the world’s biggest cluster%&^*, and it’s indescribably frustrating how complicated it is to transit between terminals. We had to take the Heathrow Express between terminals which is actually probably one of the easier connections. It took about 15 minutes for the train to arrive, and then it was about a five minute ride to terminal four.
Terminal four is sort of the SkyTeam and “reject” terminal at Heathrow (I know what you’re thinking, and I agree, I just won’t say it. 😉
It houses all the airlines that don’t really belong elsewhere, so it sure is an interesting place.
Malaysia’s check-in desk is located at the far end of the terminal, and at the very right were the first and business class check-in counters.
The check-in process was fast, and within about two minutes we were given our boarding pass and invited to use the Fast Track security lane. The security queue wasn’t very long, and within about five minutes we were airside. The Golden Lounge is located adjacent to gate six, and shares an entrance with the Gulf Air lounge.
At the entrance we were welcomed by a friendly agent that directed us right towards the first class portion of the lounge.
There was no one else in the first class lounge, and it was actually a really nice space. It was beautifully decorated and furnished, with plenty of seating. I assume it will get a bit busier now that Malaysia has joined OneWorld and Emerald members get first class lounge access, but for an airline with an otherwise small first class cabin and (I assume) not many top tier elites, the lounge was huge.
We took a seat in a pretty private area at the far end of the lounge.
There was also an extensive buffet area which hadn’t yet been set up, and a bar that is between the business and first class lounge, so can be accessed by passengers from both sides.
The first class section of the lounge was separated from the business class section by a glass door near the bar.
The lounge also boasted awesome tarmac and runway views, and I could even look straight into the cockpit of the Delta 767 parked immediately below the lounge.
As soon as we settled in a friendly server came by to introduce herself and offer us drinks. She explained that the buffet would be fully setup within about 15 minutes. At that point I had a look at the spread, and while I didn’t have anything, I was impressed by the buffet. It featured a pretty extensive spread with both western and Malaysian options.
There was even an a la carte menu.
The first class lounge also featured a couple of private bathrooms as well as a shower.
The shower had Salvatore Ferragamo t0iletries — impressive!
I spent the next couple of hours getting caught up on work. Throughout the entire time we were in the lounge only one other passenger joined us in the lounge, so it was a great place to relax. The server was extremely attentive throughout our stay, and checked with us every 15 or so minutes to see if we wanted anything else.
As we were getting ready to leave I noticed a room labeled “The Retreat” near the kitchen. For the entirety of our stay I assumed the door led to the kitchen, but in reality it was a pretty cool dark room with some massage and relaxation chairs. We only had a couple of minutes to spend there, but in the future would definitely spend more time in there.
At around 10:15AM we left the lounge for gate five, which was only a two minute walk from the lounge. The gate area was crowded, though within a few minutes first and business class boarding was announced.
I could hardly wait to see what was awaiting us aboard.
For an outstation lounge I thought this was one of the nicest lounges out there. It was extremely private, and I loved the furnishings, service, food, and views. If only Malaysia’s lounge in Kuala Lumpur were half as nice…