Late last year I wrote a post about Kimpton’s Inner Circle program, which I consider to be one of the most rewarding and unique hotel loyalty programs out there. Unfortunately Kimpton only has a few dozen properties, though based on everything I’ve heard their treatment of Inner Circle members is phenomenal.
They’re also extremely generous with status matches, and will status match just about any status with a competing hotel chain, even if it’s not top tier. However, they’ve changed one policy which has been far too generous. Inner Circle members get a free night stay at each “new” Kimpton property in order to try it out. Up until now status matched Inner Circle members could take advantage of this and literally get a handful of free hotel stays without even making a single paid stay.
However, as reported by LoyaltyLobby, Kimpton is now requiring you make three paid stays before you’re eligible for the free nights at their new hotels.
Seems like a perfectly reasonable requirement for an extremely generous benefit. And I even love the way they phrase it:
It is the spirit of Kimpton to be generous; we offer reciprocity upfront and without required stays within any specified amount of time. We will continue to do so. However, in order to participate in the Free Night at New Hotel Offer we ask that you first complete three eligible stays.
In essence we want you to have your cake and eat it too, but in fairness we ask a few crumbs thrown our way as well.
Still a great program, and we certainly can’t fault them for this change…