I noticed this a while ago though figured it was a glitch or I was going crazy.
Has anyone else noticed that as of a few weeks (maybe months?) ago Starwood’s website and mobile app no longer displays reservations day of arrival? Instead it will just show the next booking you have after that stay.
It was always useful to be able to check the app before arriving to see what room the hotel blocked for you. In some cases I was blocked in a suite, which meant there was no need to even ask about upgrades at check-in. Other times I noticed I was still in a standard room, so was sure to check room availability shortly before arrival to see what kind of suites were available.
Anyway, the change almost feels like what United did with “Expert Mode,” whereby they eliminated the ability to see upgrade space online. Did Starwood stop displaying reservations day of arrival because they didn’t want elite members to see the room they’re blocked into? Sometimes elite members would be blocked a nice room but then would get a different one at check-in because it was given to another guest in the meantime, so maybe confusion over that is why?
Whatever the reason, it’s frustrating not to be able to pull up a reservation day of arrival!