Most major hotel chains offer a “Best Rate Guarantee,” whereby they’ll guarantee that the lowest rate for their hotels can be found on their websites, and if you find a lower rate elsewhere they’ll match it and offer you some further discount or points. In the case of Starwood they match the lower rate and offer you either 2,000 bonus Starpoints or a further 10% discount.
Well, the terms and conditions page of the Starwood “Best Rate Guarantee” was revised on September 19, 2012, and I’m trying to figure out what the major changes are, since I don’t have the old terms to compare it to.
One change I notice is as follows:
Starwood will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same Starwood Hotel or Starwood Hotels in close proximity may be treated as one claim for one stay, even if booked through more than one reservation.
I don’t believe this was the case before, and it seems to suggest that you can now only file one best rate guarantee per city per week. I’m not sure how closely this will be enforced (after all they use the word “may” and not “will”), but this would be a pretty major change. I can understand that consecutive nights qualify as one stay, but two stays five days apart at different hotels in the same city do as well?
Also, I’m not sure if this is new, but I see this in the terms, which I don’t recall seeing before:
Starwood may deny claims where the difference between the Competing Rate and the rate on the Starwood Website is less than one percent.
Anyone know if that was there before? Or notice any other changes I missed?
Anyway, nothing earth shattering, though that first change is definitely major for those that frequently take advantage of the “Best Rate Guarantee.”
(Tip of the hat to Pablo)