Review: Grand Hyatt Santiago, Chile

Have you ever stayed at a hotel that for whatever reason you had low expectations of, but it blew you away? For me the Grand Hyatt Santiago was one of those hotels. I loved it, and I’m not sure why my expectations were low going in.

I booked two nights at the Grand Hyatt Santiago. I used points for one night, as this hotel is only a category 2 Hyatt, making it only 8,000 points per night, which is an absolute bargain. It’s worth noting that you can redeem 12,000 points per night for a suite, though you do have to book a minimum of three nights in order to redeem for a suite.

Then I booked the second night through American Express Fine Hotels & Resorts for $235. I booked a revenue rate instead of using points because the amenity for booking with them was a complimentary 50 minute massage for two, which is an awesome value for just a one night stay. You also get a room upgrade, lounge access, and guaranteed 4PM late check-out for booking through them, though I get all those things anyway for being a Diamond member.

My flight from Dallas to Santiago was about an hour late, so I made it to the hotel at around 10AM after a 30 minute cab ride. The lobby of the hotel was elegant and featured an impressive atrium that reminded me a bit of the Grand Hyatt Shanghai.


Grand Hyatt exterior


Lobby


Atrium

Check-in was efficient, and the friendly agent offered to merge my two reservations (since I had one night booked on points and one night booked through American Express). He informed me my room wasn’t quite ready, though offered to escort me to the club lounge so I could relax there until my room was ready. Awesome gesture.

I’ll have more on the club lounge later, though I was approached by the club lounge attendant Andre, and his accent sounded all too familiar. As it turned out he was German, so we had a lot to talk about. Even though breakfast was over he asked if I wanted anything to eat. I wasn’t hungry, though I certainly appreciated the gesture.

I connected to the wifi and caught up on work for 30 minutes, at which point the manager on duty approached me in the club lounge and handed me the keys to my room, wishing me a pleasant stay. My room was on the 18th floor, two levels up from the club lounge.


Room entrance

The room featured an entryway with the bathroom to the right.


Entryway

The room itself was simplistic yet elegant, and reminded me of a Park Hyatt. There was a king sized bed and flat screen TV on a stand in the main part of the room.


Room


Bed

What I really loved about the room was that the seating area was two steps down from the rest of the room, which made the room feel a lot more spacious.


Couch


Desk

But the most stunning part of the room had to be views of the Andes Mountains.


View of the Andes

Anyway, back to the bathroom. It was in three sections — the sink area, the shower to the left, and the toilet to the right.


Bathroom


Sink area

Now, the shower frustrated me a bit since the controls were tough to use and temperature control wasn’t great, which I ranted about here, so check that out. I’ll spare you all from having to read about it again.


Shower


Shower

The shower featured AKO Spa amenities.


Amenities


Toilet

My Diamond amenity was delivered the afternoon of my arrival, consisting of a couple of apples and a bottle of wine.


Diamond welcome amenity

The club lounge is located on the 16th floor and an absolutely beautiful space. It features windows that span three floors overlooking the Andes Mountains. Then on each side of the main seating area was a room with several tables.


Club lounge


Club lounge

The breakfast spread was quite nice though didn’t feature any hot items. That being said it had every “continental” item imaginable, so was more than sufficient, especially since I’m on a diet.


Breakfast spread


Breakfast spread


Breakfast spread


Breakfast spread

In the afternoon they served tea along with sweets. While I may have been on a diet, that didn’t stop me from having a bite or ten of the amazing chocolate cake (though I spent a few extra minutes at the gym to burn it off).


Afternoon spread

The evening spread was tasty though basic, and consisted of salmon, sushi, olives, cheese, tomato bread (which was amazing), etc.


Evening spread


Evening spread


Evening spread

While the spread was by no means phenomenal, the physical space more than made up for it, since I find a club lounge to be a great place to get some work done in the mornings and evenings. My one minor complaint is that they didn’t mix up the spread much either day we were there. And while it’s not a complaint, what I found odd is that they have a chef (or someone wearing white with a chef’s hat on) just standing and watching the buffet whenever food is out.

As far as the hotel’s facilities go, there was a nice outdoor pool, though it was freezing outside, so it wasn’t especially useful.


Pool

The spa and gym are disconnected from the hotel and require walking down a path along the side of the hotel. Not really a big deal, though when it’s freezing outside it can be a bit unpleasant, especially after a sweaty workout.


Walkway to gym

The gym is housed in the AKO Wellness & Spa building.


Exterior

It had modern equipment and was never full, so you really can’t ask for more.


Gym


Gym

Thanks to American Express Fine Hotels & Resorts I also had a free massage. Now, never in my life have I or will I complain about a massage, though it did feel a bit repetitive and amateur-ish. I give better massages… just don’t ask me to prove it.

Anyway, I loved basically everything about this hotel and would highly recommend it. The employees were all phenomenal, easily up to Park Hyatt standards. And I thought the rooms and public areas were all up to Park Hyatt standards as well. So if this hotel were just a bit smaller I’d say it should be a Park Hyatt, though it certainly fits the name of “Grand” Hyatt (unlike 90% of their US properties).

It’s worth noting that the location of the hotel isn’t great for sightseeing in Santiago. It’s a five minute walk from a huge shopping mall with all kinds of dining options, though it’s about a 15 minute walk to the nearest subway, so be prepared for that. But after staying at the more conveniently located W hotel I quickly realized that the location is a small price to pay for a great hotel.

Enjoy this review? Check out hundreds of other reports on airlines, hotels, and airport lounges worldwide!

Comments

  1. I was just there too and before going I read some poor reviews on tripadviser, but really had the same experience. Didn’t notice that it was dated (as many reviews stated) and thought the staff was excellent.
    But a beautiful pool you can’t swim in is kind of a tease…

  2. In paragraph 2 “It’s worth nothing” should probably read “It’s worth noting”. As is, I think you are saying the opposite of what you mean.

  3. We spent two nights there last week and enjoyed our stay very much. The employees, as you stated were very helpful and professional. The view out of our room was one I will never forget.

  4. I’ve been there several times during their Summer (our Winter) and the pool is usually very crowded and also enjoyable. An excellent Hyatt property.

  5. Hi Lucky and others, I have a trip to Santiago for the first time and was hoping you could help me with a couple of logistical questions:

    1) When you take the cab from SCL to downtown, can you pay with credit card or USD or you need Chilean pesos?

    2) Coming back to the airport, was it a lengthy process to get past security?

  6. I really wanted to stay at this hotel. However, if you are a tourist, the location of the hotel is not good. There’s not much within walking distance. For me, location was most important. The Barrista area of Santiago is a great eclectic neighborhood with bars and restaurants and artists. There is a hotel at the back of it called “The Abbey” which is outstanding. Rooms, service and breakfast are all good. I could easily walk to downtown and all the tourist spots from there. And I could take the hop on/off bus to “Sanhattan” which is the new modern area where the “W” is located. The architecture of the buildings in that area of town is fascinating.

  7. @ Jav — You have to pay by cash. I paid with Chilean pesos which I got at the ATM at the airport. Security/immigration took about 30 minutes on the way back.

  8. Thanks Ben – we will be looking forward to our stay there , next February, as part of the trip you booked for us.

    How much was the cab fare from the airport ?

    Did you need to use the Chilean pesos any other times in Santiago during your visit ?

  9. @ Anita — The fare was about $30USD if I recall correctly (pretty pricey). I ended up paying for dinner a couple of nights with Chilean pesos as well.

  10. Lucky – the hotel has an amazing Thai restaurant as well, if you ever go back. Very good food.

    Santiago does indeed have beautiful scenic view of the pre-cordillera (pre-Andes mountains to the east), the Pacific Ocean is about an hr drive to the west. Definitely stay at the Sheraton in Vina del Mar next time you’re in Chile…and the Park Hyatt Mendoza for a bit of wine country!

  11. Still can’t believe you argued with me when I told you how awesome it was two years ago. You should listen to me more often!

    And yes the Thai restaurant is very good.

Leave a Reply

Your email address will not be published. Required fields are marked *