In my review of the Hyatt Regency Kyoto I mentioned that the hotel refused to grant me 4PM late check-out, which is a guaranteed benefit of Gold Passport Diamond status. The major exclusion to that benefit is resort and casino properties, where it’s based on availability which I was aware of. Reader DW pointed out that the Hyatt Regency Kyoto is in fact considered a resort, though, which came as a surprise to me. He points to the terms and conditions, which read as follows:
Diamond members receive a 4:00 PM late checkout (local hotel time) on day of departure at Hyatt properties. 4:00 PM late checkout is subject to availability at hotels with a casino (including Grand Hyatt Macau and Hyatt Hotel and Casino Manila) and Hyatt resorts. A detailed list of Hyatt resorts can be found at hyattresorts.com
I always assumed that a resort or casino was any property with the words “Resort” or “Casino” in the name or description, though I guess that’s just too logical.
Going to hyattresorts.com I found that the Hyatt Regency Kyoto is in fact considered a resort, so I was in the wrong.
But it really is surprising how many properties are categorized as resorts. A vast majority of them actually have the word “Resort” either in the title of the property or in the description, which wasn’t the case with the Hyatt Regency Kyoto. The only other property on the list I could find that doesn’t reference it being a resort is the Grand Hyatt Doha. And looking at the Grand Hyatt Doha I’m really scratching my head as to how they get away with categorizing it as a resort, given that it seems to be a city business hotel. Yes, it has a nice pool, though surely that’s not enough to make it a “resort?”
So anyway, the lesson to be learned is to always check hyattresorts.com before assuming you’re entitled to guaranteed late check-out. Though at the same time I do have to wonder why a property is categorized as a resort when they don’t even advertise themselves as such. Could it maybe just be a convenient way to avoid having to give Diamond members guaranteed late check-out? Or am I turning into a conspiracy theorist?