On Thursday I wrote about Avianca, TACA, and Copa’s official entry to the Star Alliance, and I figured I’d provide two quick updates.
First, it’s worth noting that their award space now appears in Starnet, meaning award space on all three airlines is searchable and bookable on ANA, Aeroplan, and United’s websites. This is a hugely valuable enhancement.
Oh, and remember the last part of my previous post?
Not gonna lie, I’m kind of excited to book a few awards on any of the above airlines with US Airways. Am curious which geographical region they think Colombia belongs to (my money is on Europe or the Iraq).
Yeah, well I had my first experience.
Me: “Hi, I’d like to book an award on TACA from Miami to Guatemala City.”
US Airways agent: “You wanna go where?”
Me: “Guatemala City.”
US Airways agent: “What country that is?”
Me: “Guatemala… TACA is a new Star Alliance member airline, and it’s their hub.”
US Airways agent: “Can I place you on hold for a minute?”
*agent puts me on hold for a few minutes*
US Airways agent: “Sir, you said you wanted to go to Lisbon, right?”
Me: “No, Guatemala City.”
US Airways agent: “Well I just talked to my supervisor and that airline you were saying is based in Lisbon.”
Oy… someone rescue me.