Chasing the A380: Swiss First Class Chicago to Zurich

Introduction
Swiss First Class Lounge Chicago
Swiss First Class Chicago to Zurich
Swiss First Class Lounge Zurich
Lufthansa Business Class Zurich to Frankfurt
InterContinental Frankfurt
Lufthansa First Class Terminal Frankfurt
Lufthansa A380 First Class Frankfurt to Tokyo
Park Hyatt Tokyo
ANA First Class Lounge Tokyo Narita, Lufthansa A380 First Class Tokyo to Frankfurt
Westin Grand Frankfurt
Lufthansa First Class Terminal Frankfurt, Lufthansa First Class Frankfurt to Orlando


We made it to our departure gate at around 6:45PM, 25 minutes before departure, where boarding was well under way. We headed straight for the priority boarding lane, where our passports were checked and we were wished a pleasant flight.


Departure gate

Swiss 9
Chicago (ORD) – Zurich (ZRH)
Monday, December 26
Depart: 7:10PM
Arrive: 10:55AM (+1 day)
Duration: 8hr45min
Aircraft: Airbus A330-300
Seat: 1D (First Class)

At the door we were greeted by the purser, who directed us to our seats in row one. There was only one other passenger in the cabin today, so it was a light load. Last time I flew this route I had the cabin to myself, so while it wasn’t quite as empty, I’m not complaining!


First class cabin

Within moments of settling in we were greeted by our two flight attendants. The one working the galley was super-friendly, while the one working the aisle was a bit less enthused to be there.

We were offered an amenity kit along with some Christmas cookies, and also asked what size pajamas we wanted. Swiss has my favorite airline pajamas. I find it funny that they very clearly state “SWISS FIRST” where a logo would normally appear on a polo, just to make sure everyone’s aware of where you’re seated. 😉


Amenity kit and cookies


Pajamas

This was quickly followed by a glass of champagne and small starter, consisting of some sort of crab dish, which was delicious.


Pre-departure service

Swiss has one of the classiest first class cabins, in my opinion. I especially love the world map on the wall at the back of the cabin.


First class cabin


Our seats

After the drinks and snack were cleared, we were offered hot towels.


Hot towel

As departure time approached the captain came on the PA to welcome us aboard and advise us of our flight time of eight hours, anticipating an on time arrival in Zurich.

The flight attendant working the aisle took our dinner orders before takeoff. I ordered the fillet of beef, while my friend ordered the sea bass.

She then asked which appetizers we wanted. My friend had never flown Swiss before, and I wanted to make sure he had the full experience. Last time I flew Swiss the appetizers were brought around on a cart and I could pick and choose what I wanted, and it was plated at my seat. I asked the flight attendant if we could see the appetizers on a cart, and she somewhat begrudgingly agreed, stating she doesn’t usually do it on overnight flights, but since the load was so light it wouldn’t be an issue.

After a rather long taxi to the runway we were number one for takeoff, and moments later airborne. About 15 minutes after takeoff the seatbelt sign was turned off and flight attendants sprung into action, starting immediately with the meal service.

This started with the purser coming around to welcome us aboard. She was charming, engaging, and had a great sense of humor, and joked that we could practice our “proper” German together in the galley later on if I couldn’t sleep.

The dinner menu read as follows:

And for those of you that are interested, the wine list read as follows:

There are no two ways about it — Swiss has the best in-flight food of any airline I’ve flown. Asiana is perhaps a very close second, but Swiss still has the edge. To say their meals are spectacular would be an insult. And keep in mind that this flight is catered at an outstation — their food is even better departing Switzerland.

Service started with a glass of champagne and peanuts, follows quickly by the flight attendant setting our tables. Swiss has massive tray tables in first class, which can comfortably accommodate meals for two passengers. Swiss also has full sized salt and pepper mills they place on each table, which I love.


Champagne with nuts


Table setup

Since we had asked for the appetizers to be put on a cart it took a bit longer than usual for them to be brought out. Just about everything looked good, and since there was a ton of food, I requested a little bit of everything. The flight attendant happily obliged, and her attention to detail with plating was phenomenal.


Salmon and king crab legs


Air-dried meats and artichoke hearts

Once those plates were cleared the salad was served, which was equally delicious.


Salad

The fillet of beef was served next, accompanied by a baked potato, butternut squash, and roasted parsnip. I’m pretty sure this is the first time I’ve had a baked potato in-flight, and it was excellent.


Fillet of beef

My friend ordered the sea bass, which he enjoyed.


Sea bass

For dessert the flight attendant brought around a cheese cart, and I once again ordered a little bit of everything, though was stuffed at this point so barely even nibbled.


Selection of cheeses

For dessert I had the ice cream with mixed berry compote, which was simple and delicious.


Vanilla ice cream with mixed berry compote

Given that I was flying Swiss, I had to order an espresso after dessert, which was served with a praline.


Espresso

The whole meal service took a bit over two hours, and at this point we had about 5.5 hours till landing in Zurich. We both requested that our beds be turned down, which was taken care of promptly.


Turndown service

Swiss has excellent bedding, and I got a solid three hours of sleep (about as much as I’ll ever get on a transatlantic flight).

When I woke up the flight attendant quickly appeared to offer me something to drink. I ordered a glass of apple juice, and moved over to seat 1A to enjoy the sunrise.


Apple juice


Sunrise

I watched a couple of sitcoms on the entertainment system, and about 1.5 hours out of Zurich breakfast service started with a berry smoothie.

The menu read as follows:


Berry smoothie

The flight attendant first set my table, including the bread basket, and then came around with a cart consisting of several cold options. I ordered some berry yogurt and fruit, and had a mimosa to drink.


Breakfast


Bread basket

For the main course I ordered an omelet, which was delicious. They even had Tabasco sauce in a full size bottle!


Breakfast

To finish off the meal I ordered another espresso, which the flight attendant served (unsolicited) with a cinnamon roll, the same ones Continental has.


Espresso and cinnamon roll

At this point the cabin was bright so I snapped another quick picture before landing.


First class cabin

As we began our descent I changed out of my pajamas and stored my carry-ons.

It’s no surprise that the views on approach were spectacular, as they always are in Switzerland.


View on approach

As we continued our descent the visibility was very limited, and we didn’t break out of the clouds until about 500 feet above the ground. After a smooth landing and quick taxi we parked at our gate next to a United and Thai plane.


Foggy weather on final approach


Turning off runway


Plane being deiced


Reaching our gate

As usual, my Swiss experience was spectacular. The food is always the highlight with Swiss. I have to be honest and say that the service wasn’t great. It was acceptable and by most airlines’ standards on par, but by Swiss standard sub-par. The flight attendant was perfectly happy to fulfill any request we had, though at the same time didn’t go above and beyond in any way.

Nonetheless, Swiss remains one of my favorite airlines, if not my favorite.

Enjoy this review? Check out hundreds of other reports on airlines, hotels, and airport lounges worldwide!

Comments

  1. “though at the same time didn’t go above and beyond in any way.”

    What, they gave you an unsolicited cinnamon roll 😉

  2. Coins,

    Apple juice? Really? You’re not kidding anybody. We all know that was scotch!
    I have 2 pair of pajamas, a lifetime supply to be sure. How many pair do you have, and what the heck do you do with them?

  3. Great report, lucky.

    But what was the highlight which you mentioned in your previous post (“But the real highlight would be awaiting us aboard the flight to Zurich”)? 🙂

  4. @ Jake — Hah, sorry if that was false advertising. There was no specific highlight, just a great flight on Swiss as usual.

  5. @ Scottrick — Hah, it was a great flight, though the flight attendant didn’t smile once and we weren’t once addressed by name. She did everything she had to, but did nothing that typically makes service memorable.

  6. Nice to see you’ve been working on your writing — not a single “went with”!

    Also nice to see photos taken without flash. Do you use an DSLR or a good P&S, and if the latter, which one?

  7. @ Susan — I did my best. I use a Canon S95 (point and shoot). I never use flash when taking pictures at airports or on airplanes.

  8. I am a frequent LX C passenger (occasional F), and I’ve never been on a flight where the staff didn’t seem quite pleased to have me on board. “Quite pleased” because they are Swiss after all; reserve is a part of the culture. I’m surprised to read here that a member of staff grumbled about a request, or declined to address lucky by name.

    I’ve encountered many of the same attendants on the SFO, LAX and JFK services, and on those occasions the service is definitely a notch better, but I feel that LX is leagues ahead of any other European carrier, including LH. Only against CX and SQ does it come up a bit short.

  9. @ Mitch — They more or less only open up first and business class award space to Star Alliance partners within a week of departure at most. At that point it becomes fairly available.

  10. important question here…how would you rate the pj quality? similar to that of hanes or brooks brothers ?

  11. @ caligal — Hah, I can only compare it to other airlines, and I’d say Swiss has among the highest quality PJs out there, along with Cathay Pacific, maybe.

  12. I guess I’ve never gotten the point of pajamas on a TATL flight, even when offered, it’s just too short. I tend to pass out in the clothes I boarded with, knowing that a shower and chance to change will be waiting in the Senator Lounge or Arrivals at the other end.
    The food looks wonderful though.

  13. Great review. Can you give some ideas of the arrival lounge? Is it worth to enjoy the sleep and better to take breakfast at the welcome lounge (I will have a connecting flight to DE)

  14. @ Chris — You can use the Swiss first class lounge if you’re connecting, which has a nice breakfast buffet. Assuming you need to be functional the day you land, I’d suggest sleeping in and having breakfast in the lounge.

  15. I flew Swiss First from ZRH to Chicago (ORD) for the first time in 2012 and, delighted, decided to take the same flight in 2013: I have no complaint in any way: what a treat 🙂
    I tried FRA – ORD on Lufthansa First… just a small level below, except for the friendliness of the staff, and the Caviar of course 😉
    This year i’m flying twice to ORD and booked… Swiss.
    That’ll make 8 pairs of Swiss F Pyjamas 🙂 My sons love them!

Leave a Reply

Your email address will not be published. Required fields are marked *