A couple of days ago I wrote about how impressed I was by the Park Hyatt Tokyo, and how it’s the small things that separate a good hotel from a great hotel. In the case of my arrival, the fact that they had a light breakfast waiting for me in my room (without asking) was amazing, and blew me away, as minor as it might be. I figured it was an anomaly, but the service I experienced at this hotel (on a points stay no less) was unlike anything I’ve experienced anywhere else.
While I’ll save most of the details for the trip report, here are just a few more examples of the little touches that blew me away:
- In the restaurant we were seated and the waitress addressed me by name and explained to us the breakfast we were entitled to due to Gold Passport Diamond status, which I expected. However, a completely separate waiter who later served me my omelet addressed me by name as well, without any prior interaction.
- Every time I left the hotel to go sightseeing, the bellman offered me bottled water to take with me.
- The hotel’s lobby is on the 41st floor, while the entrance is on the 2nd floor. After checking out on the 41st floor I took the elevator down to the 2nd floor, where I was addressed by name by the bellman, who handed me my airport bus ticket without asking for my name.
- I took the elevator from my room on the 48th floor to the lobby on the 41st floor. The elevator stopped on the 45th floor, and stupidly I tried to get out, thinking it was the 41st floor. As it turns out an employee was getting on the elevator, so I apologized for almost running into him. He apologized, and after he got off on the 44th floor he stood just outside the elevator and bowed until the door fully closed.
On a somewhat unrelated note I shared the elevator at the Park Hyatt with at least two pretty well known people, including a certain founder of Facebook and a certain start of “The Office.” The latter even commented “they’re so friendly and they won’t even let me tip them.” Hah, oh boy…
If you have the chance to experience the Park Hyatt, you absolutely must. Staying at this hotel should be required for anyone looking to work in the hotel industry, in my opinion.