I’ve written several times about the all around great service I usually receive on American, though a few nights ago I had a (comically?) bad crew. I’ve taken the San Francisco to Miami redeye a handful of times in September, and most of the crews have been spectacular. I even had the same purser twice, and she was among the best I’ve had (she even addressed me by name upon boarding the second time).
And then there was my most recent redeye from San Francisco to Miami. During boarding all four flight attendants stood in the forward galley though didn’t serve any pre-departure beverages. Shortly after takeoff the drink service began. I’ve posted about American’s redeye catering in the past, and as I’ve mentioned I really like the soup, though they only cater two of them for a 22-seat first class cabin, so they tend to be gone pretty quickly.
As the flight attendant offered me hot nuts and a drink I jokingly said “who do I have to bribe to get soup?”
She looked at me shocked and said “how do you know about the soup?” I responded that it was usually on the redeye menu, to which she responded “oh, we don’t usually hand menus out, it takes too long.” She went on to explain that the crew usually just eats the soup because there are only two of them. She nonetheless offered to try and make an exception and see if she could get me one.
Minutes later the purser returned with the soup and said “shhh, don’t tell anyone about this.”
The purser proceeded to spend the rest of the flight on her laptop with the galley curtain closed. The only other time I saw the flight attendants in the cabin was for the final safety checks before landing.
But I do love the logic. Have a menu item that’s in high demand? Pretend it doesn’t exist and eat it yourself.