Earlier in the week I wrote about American’s enhanced international premium cabin offerings, whereby they were offering pajamas and turndown service in first class.
Well, American’s flight attendant union, APFA, isn’t happy about this change and they’re filing a grievance:
This week American announced their new ‘Turn Down’ service on international flights. When briefed by the company APFA cautioned them that more research needed to be done to ensure this was not going to cause an unreasonable workload for the Flight Attendants, and not in violation of the 777 agreement. The company has chosen to move forward. Therefore, we will be filing a Presidential Grievance and compiling information from the field concerning this service.
They’re even giving flight attendants a survey regarding the new service, which can be found here.
The survey asks questions like:
“Were there any safety issues with the bedding before landing?”
“Were there any safety issues with the turndown service at all?”
“Were there lines for the lavs when passengers changed into/out of pajamas?”
Something tells me that it will take flight attendants longer to fill out the survey than just provide the turndown service.
I won’t get involved in the “we’re paid less so shouldn’t have to provide more service” debate, but they anticipate safety issues with turndown service?