As I blogged about last week, American Express is offering a 30,000 point sign-up bonus on their co-branded Starwood credit card.
That’s a great deal, better than the 25,000 points I got when I signed up a few years ago (with a spend requirement of $15,000 to get the full bonus, as opposed to the one with this offer, which is only $4,500).
Well, it can never hurt to ask for some additional points, so I did just that. I figured I had no shot given that I’ve had the Starwood American Express credit card for three years.
Interestingly, people are being shot down when they go to the secure message center and select “general inquiries” as the “subject.” However, when selecting “social media inquiry” as the “subject” when sending a secure message, people are getting better results.
I sent a secure message earlier today, just mentioning that I’ve always received great customer service from American Express and was wondering if they’d consider crediting my account with an additional 5,000 points to match their current sign-up offer. A few hours later I got the following response:
Good morning Ben,
Thank you for taking the time to contact us.
Because we value your membership, I will make a onetime exception and issue the 5,000 Starpoints to your account since that promotion was not offered to you.
It was my pleasure to assist you. Do not hesitate to contact me directly if you have any further questions or concerns.
Have a great day!
Social Media Response Team
There’s no guarantee it’ll work for others, though it’s definitely worth a shot. 5,000 Starwood points for five minutes of work, in my case…
(Tip of the hat to Million Mile Secrets)