Possible bonus points for existing SPG American Express cardmembers

As I blogged about last week, American Express is offering a 30,000 point sign-up bonus on their co-branded Starwood credit card.

That’s a great deal, better than the 25,000 points I got when I signed up a few years ago (with a spend requirement of $15,000 to get the full bonus, as opposed to the one with this offer, which is only $4,500).

Well, it can never hurt to ask for some additional points, so I did just that. I figured I had no shot given that I’ve had the Starwood American Express credit card for three years.

Interestingly, people are being shot down when they go to the secure message center and select “general inquiries” as the “subject.” However, when selecting “social media inquiry” as the “subject” when sending a secure message, people are getting better results.

I sent a secure message earlier today, just mentioning that I’ve always received great customer service from American Express and was wondering if they’d consider crediting my account with an additional 5,000 points to match their current sign-up offer. A few hours later I got the following response:

Good morning Ben,

Thank you for taking the time to contact us.

Because we value your membership, I will make a onetime exception and issue the 5,000 Starpoints to your account since that promotion was not offered to you.

It was my pleasure to assist you. Do not hesitate to contact me directly if you have any further questions or concerns.

Have a great day!

Sincerely,

xxxxxxxxxxxx
Social Media Response Team

There’s no guarantee it’ll work for others, though it’s definitely worth a shot. 5,000 Starwood points for five minutes of work, in my case…

(Tip of the hat to Million Mile Secrets)

Comments

  1. Hi Ben’s Blog Follower,

    Regrettably we are unable to extend the offer to you. As a courtesy, we have issued 5,000 goodwill points to your account which will appear in your Starwood account within 48-72 hours.

    *******************
    as Hannibal used to say, I love it when a plan comes together 🙂

  2. I tried doing the same, and got the same 5k offer, but alas, they noticed that I had received another 5k goodwill bonus earlier this year so they denied me this new bonus.

  3. Looks like I would have gotten it too if I hadn’t gotten a retention bonus this year.

    Thanks for taking the time to contact us.

    Regrettably we are unable to extend the offer to you as this offer is for new cardholders. You have had this card since February 2010.

    I understand that this may be disappointing to you; however, you can expect to see various promotions throughout the year for which you may be eligible. Our intent is to provide offers that will appeal to various interests and different types of people.

    I was going to issue goodwill points to your account, since we were not able to honor the promotion, but it appears as if you were already given a total of 5,000 points by a prior representative on 05/23/11.

    We appreciate your understanding and look forward to assisting you in the future.

    Sincerely,
    XXXXX

  4. I first got told no. I replied that I was disappointed and they added the 5000 points. I should probably push for a bigger ‘goodwill gesture’ since I’m sure based on my spend pattern that they would be authorized to do it (or I could write to Ft Lauderdale). But I’ll leave it as-is.

  5. 5k points received for me and my SO. Wouldn’t have run into this without reading your blog. Thanks!

  6. I did this back in may for my wife.

    Good morning mrsgomike,

    I received your email regarding a Promotional Offer and I will be delighted to assist you!

    We value your membership and as courtesy I have credited your Starwood Member account with the additional 20,000 bonus points. The promotion offered 30,000 bonus points and you already received the 10,000 sign up bonus. Please allow 24-48 hours for the points to update in your account and then you may log on to SPG.com and verify.

    It’s been a pleasure to assist you. We appreciate your Cardmembership since 2006 and we look forward to serving you in the future.
    Sincerely, xxxxx

  7. @ Stevie G — When you fill out the secure message form you have to select a “subject.” That’s where you select “social media inquiry.”

  8. Got 5k as one time exception – like Gary, I could have pushed for more perhaps, but I am happy with the outcome.

  9. I got it, but was told that this was a one-time deal.

    “Please understand that we will not be able to honor all future promotions.”

    Note the “will not” vs “may not.”

  10. Got 5k.

    I’m up for renewal and was going to hit them up for a concession on the $65 fee as well in about a month and a half.

    We’ll see how that goes.

  11. I got 3K as a retention bonus earlier this year and 5K just for asking based on Lucky’s success. Now, waiting for Fiance’s response.

  12. As an 8 year SPG Gold member & SPG AmEx card carrier, I’m interested in trying to get the addt’l bonus points. I don’t remember what I got @ signup, but maybe they will credit me the difference between whatever it was & the new 30K.

    However, I’m not seeing the “Social Media Inquiry” as a choice in the email area. I signed on to my accnt, chose Customer Service, chose E-mail Us, & looked @ the Subject drop down. Lots of other choices.

    Any help would be appreciated. Thanks.

  13. 5K for me too, nice. This is after being denied sending a message to the general mailbox. Love Social Media!

  14. I also can’t figure out exactly where you all are going to contact Amex/Starwoods. I only got 10k at sign up, so I’d certainly like to raise this with them.

    Can someone give us the specific link?

  15. First request was denied. Second time I was given 5,000 Starpoints even though this is for first time cardholders only! Thanks y’all

  16. Shibby! For once I got in before they closed the gate. Just got a confirmation that I’ll get the 5K. I used the “Social Media” category and the “facebook” subcategory.

  17. i used social media and twitter and was denied. I’ve sent a follow up since my original sign up was a measly 10k. maybe i’ll just cancel the card and re-enroll the next time they have 30k.

  18. I used Social Media/Twitter & was denied (my original email & their response are below).

    I’ll try again today thru another subject heading.

    “I have enjoyed my American Express SPG membership since 2005. While I probably originally found incentive to sign up in a 10,000 SPG bonus promotion, I have stayed a loyal customer because of your superior customer service and product.

    Recently I came across an offer for 30,000 Starpoints to new SPG AmEx applicants. This is 20,000 more points than what I originally received six years ago.

    Would you please credit my account with an addtional 20,000 SPG points to match your current sign up offer.

    Thank you for your consideration,”

    “Thank you for taking the time to contact us.

    I’m sorry, but we are unable to extend the offer to you as this offer is for new cardholders. You have had this card since October 2005. Regrettably, I am unable to issue goodwill points for a promotion that is geared towards new cardholders.

    I understand that this may be disappointing to you; however, you can expect to see various promotions throughout the year for which you may be eligible. Our intent is to provide offers that will appeal to various interests and different types of people.

    We appreciate your understanding and look forward to assisting you in the future.

    Sincerely,

    Rachel Toledo
    Social Media Response Team”

  19. Thanks,

    Got 5K posted 24 hours after I sent the “Social Media ” version of the request…

  20. Thanks much, Ben. Here was my answer in about 4 hours: Because we value your membership I have issued 5,000 points to your account and transferred them to your Starwood Preferred Guest account. Please allow 3 – 5 business days for the points to appear in your account.
    Love it!

  21. I was shot down again, this time under Cobrand/Starwood (my letter & their response are below).

    Should I try again? If so, any suggestions on how to be successful?

    Thanks for your opinions.

    “I have enjoyed my American Express SPG membership since 2005. While I probably originally found incentive to sign up in a 10,000 SPG bonus promotion, I have stayed a loyal customer because of your superior customer service and product.

    Recently I came across an offer for 30,000 Starpoints to new SPG AmEx applicants. This is 20,000 more points than what I originally received six years ago.

    Please credit my account with an addtional 20,000 SPG points to match your current sign up offer.

    It is discouraging that AmEx would offer such a generous promotion to new applicants without giving any consideration to those of us who have maintained a long (six years) and faithful relationship with your brand. Please renew my faith in the AmEx/SPG coalition and respond positively to my request.

    Thank you,”

    “While we appreciate your interest in the offer you mentioned, please understand that this is an offer only for new Cardmembers.

    I’m afraid, it is not possible to issue the difference to your account.

    I understand that this may be disappointing to you, but because many of our offers are targeted to specific types of Cardmembers, you can expect to see various promotions throughout the year for which you may be eligible.

    We appreciate your understanding and look forward to assisting you in the future.

    Sincerely,

    Pankaj Anand
    Manager, Email Servicing Team
    American Express Interactive Services”

  22. thanks for this post ben… i read it today and sent a message through the message center for the social media section, and got the goodwill 5k points 2 hrs later!

    for reference, i opened this SPG account 7 months ago…

  23. Thanx Ben! I was rejected at 1st by “social media” w/ some of the same above letters. Contacted “general inquiries” the following day & got 3k ( was told that this was the max allowed-no big thing,I’m grateful b/c it put me over the 20k mark).

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