It’s TripAdvisor reviews like this that make me happy I don’t work in the hotel industry. Now, I wouldn’t even know about the review if it weren’t for the person cross-posting it on FlyerTalk, “warning” us that Hyatt searches hotel rooms.
Long story short, this person and her husband were staying at a Hyatt Place in Fort Lauderdale on a Priceline stay (big shocker!). She and her husband have a tendency to “stockpile” things, it seems. They “hide” towels, washcloths, tissues, and toiletries, so that they get replenished even if not used, just in case they end up having a need for them. They were absolutely outraged when the hotel dared to remove the “hidden” items from the room, citing that they have a lot of theft.
Some of my favorite lines:
“I always use the extra hand towels to line the sink counters (there were two sinks here). I tend to splash a lot when I wash so this keeps the water from going all over the floors.”
“I put two bath towels in a clean garbage bag, tied it up with a bow tie and placed it at the very bottom far corner of the closet.”
“In this particular room there were three small drawers, one being almost used up by a large hair dryer and another so dirty I didn’t want to store clean towels there. Before we left the room that morning I had one box of tissues and two clean hand towels in the dresser drawers.”
“Everything came tumbling out of the frig and the juice spilled all over the place. We lost the money we paid for the juice and had to spend quite a while cleaning the place up.”
And my absolute favorite:
“While we were stooped on the floor we noticed that the toilet plunger we always carry with us (I have a tendency to clog toilets – in some hotels it’s close to impossible to get someone to come and unclog the toilet in the middle of the night) had been uncovered and moved.”
Oy, and of course the duty manager was incredibly incompetent and didn’t “understand” their point — go figure, who could?
And the kicker:
“To my complete horror , upon my return from this hotel, I discovered that I booked 12 additional nights at this hotel in June / July of 2011, again through Priceline (we do a lot of travel now and I usually book several months in advance – this booking was done well before my first stay (March 2011) at this HYATT. I know Priceline doesn’t usually let you change your reservation on name your own price hotels. I’m going to try to muster up all the energy I have to beg or plead with Priceline. . . Wish me luck.”
Oh, the horror!
And the duty manager even offered them compensation…