In the past, United has been well known as being one of the most generous airlines when it comes to compensating passengers when things go wrong. As a 1K, it was normal to get a $250 electronic certificate for an issue on a transcontinental or international flight. About a month ago they lowered the compensation to $200 for both domestic and international flights, which was reasonable.
Many have been counting down the days of United’s generosity, as Continental almost never provides any form of meaningful compensation. Well, it seems that compensation at United has gone the way of the tulip. As of March 1, the maximum compensation for an “appreciation card” (the onboard form of compensation) for a domestic flight is a $100 electronic certificate for 1Ks, a $75 electronic certificate for Premier Executives, etc. International compensation levels are unaffected by this most recent reduction.
There’s no doubt that this is a drastic change over a very short period of time (going from $250 to $200 to $100 in a month), though it was expected. Even at these rates, United is still one of the more generous airlines out there, so I really can’t fault them.