In discussing the holiday hours for the call center, British Midland’s “December news and offers” email provides us a glimpse of what their call center must look like:
There are at least three things wrong with the above picture:
1) That’s definitely not what the agents look like
2) There’s more than one agent in the picture
3) They’re smiling in the picture
As pointed out in the FlyerTalk thread on the subject, this is probably closer to what British Midland’s call center looks like. If you’ve never had the distinct honor of dealing with the British Midland call center before, let’s just say they make United’s outsourced agents look like industry-leading professionals.