A British couple was apparently kicked out of “The Golden Beach Hotel” in Blackpool, England, for writing a bad review on Trip Advisor. The manager actually stormed into their room and called the cops on them two nights into their paid, three night stay, and refused to refund them fom the last night.
I find it kind of funny that this is the direction Trip Advisor seems to be headed. Instead of learning from the feedback provided on Trip Advisor, you’re going to kick someone out for their honest opinion. The idea of kicking these people out is just so incredibly stupid. They’re already vocal online, and you’re going to kick them out based on that. Gee, if they were vocal about their moderately bad experience to begin with, it’s not like they’ll be vocal about having the cops called on them or anything, right?
But I actually can’t say I’m surprised. Look at the responses management seems to post on Trip Advisor to reviews, like this one:
Im quite sure this person did not stay at the hotel as it has jus been refurbished and our service and facilities provided are to a very high standard and provide added value for all guests. I think the only stench is the one comming from this persons fictional storys. It is really quite sad that they haveing nothing better to do with their time.
Or this one:
This man was removed from the premises for his bad behaviour, the hotel promotes a child friendly behaviour and such behaviour that may affect the peaceful and friendly enviroment of the hotel can not be tolerated.
What the hell does that even mean?
Or this one:
The hotel is vey child friendly with a games rooms just fo children so that parents can relax at the bar while children have their own space in a safe enviroment. The hotel has been newely refurbished and the new contemporary look is proveing very popular with all guests this reflected in many customers e visiting the hotel fequently.
Or this one:
This guest was asked to leave the hotel as their behaviour was unaccepteable, the hotel accomodates many families and couples and such unbecomming behaviour is unaccepteable. The hotel at all times pomotes a clean family fiendly enviroment.
Just one more:
what a load of nonesense, this chap was in a lovely family room and was actually upgraded to a family sleep 4 a larger room with more extras. Room was in perfect condition as was the hotel . We where fully booked on that weekend and all guests enjoyed the wkend entertainment and the hotel facilities. We pride oursleves on good customer service and maintaing a well maintained hotel. We are constantly upgradeing all areas of the hotel to provide better value for money for all guests so that they have a great holiday experience. Quite frankly this review is absurd !!!
OK, I think I’ve made my point. I have to say, though, I’m very tempted to pay this hotel a visit and share my feedback with them… 😀