I posted last week about my upgrade showing as “denied” in the “My Itineraries” section of united.com for a recent trip. Specifically, the flight from Tampa to Washington showed my upgrade as being “denied.” When I checked in I wasn’t even on the upgrade waitlist anymore, although I was quickly added at the ticket counter and my upgrade ended up clearing.
Well, it happened again. The upgrades cleared for three of my four upcoming flights, and one stayed waitlisted. Now it is only an Airbus 320 with four first class seats remaining so I’m definitely not counting on the upgrade, but I figured I at least have a fighting chance. I called reservations and they said they still see me as waitlisted, despite what united.com says.
I would love to know what this issue is here. Upgrades at the gate are partly based on the time you check-in, and I can’t add myself to the upgrade list until I get to the airport if United keeps “denying” my upgrades.
Anyone else having this issue?