Asia on a Whim: The Grand Hyatt Bali

Introduction
TPA-MIA-JFK on American with a visit to the MIA Flagship Lounge
The Andaz Wall Street
JFK-SFO on American Flagship Service with a visit to the JFK Flagship Lounge
SFO-HKG on Cathay Pacific with a visit to the BA F lounge
The Wing and HKG-DPS on Cathay Pacific
The Grand Hyatt Bali
The InterContinental Bali
DPS-HKG on Cathay Pacific
The Hyatt Regency Hong Kong Sha Tin
The Wing and HKG-SFO on Cathay Pacific
SFO-JFK-MIA-TPA on American


 

As I mentioned in the introduction post, we booked the Grand Hyatt for $160 per night and decided to use a suite upgrade, which confirmed us into a 141 square meter (about 1,500 square feet) “Grand Suite Twin.” Given that we’d also get access to the club lounge and free internet thanks to my new Diamond status with Hyatt’s Gold Passport program, it was quite the bargain.

It was about a 30 minute ride from the airport to Nusa Dua, the area that the Grand Hyatt is located in. Last time I stayed at the InterContinental, which is in Jimbaran Bay. While the InterContinental as such is pristine, the surrounding areas are a bit more local, while Nusa Dua was just a bunch of resorts with very clean sidewalks, streets, etc. There’s even a “car check” at the entrance to Nusa Dua, where guards look in trunks, inside the car, etc. There was yet another “car check” at the entrance to the hotel, along with metal detectors while walking into the lobby, as is the norm in Bali.


E-class Mecedes

When we arrived at the hotel there were two people waiting to take us to our room. They already knew us by name. Not sure if this is because we ordered a car service or because I’m a Diamond, but it made the check-in process rather painless. As we entered the hotel I loved the open air lobby and immediately remembered why I love Bali — the open aired lobby overlooked a pond which overlooked the pool which overlooked a garden which overlooked the beach which overlooked the ocean. Ah….


Lobby


Lobby

We were escorted straight to our suite with no sort of registration (hell, I didn’t even need to show my ID). All the features and benefits were explained to us as we┬á were brought to “building three” of this massive resort.


Entrance to the Grand Hyatt

The suite was huge, with a large living room with sofa and and chairs, a desk area, a table with four chairs, a bathroom near the entrance, and then a good sized bedroom with huge bathroom. The patio was a decent size and had a few chairs on it.


Entrance to suite


Hallway with bathroom to left


Living room


Table

I couldn’t help but laugh at what they called two twin beds, which just happen to be in the same “honeymoon bed” type frame.


Bedroom


View from bedroom


Vanity mirror


Sink area


Bath tub


Huge shower


Patio


Patio


View from patio


Guest bathroom


Floor layout showing size of our suite compared to other rooms

This was my first stay at a Grand Hyatt as a Hyatt Diamond, and I noticed a few differences between my stay here and my stays at InterContinental hotels, where I’m a Royal Ambassador. First of all, I was impressed by the fact that all the benefits were explained to us, when far too often I have to follow up at other hotels. At the same time I was a bit disappointed by the “Food and Beverage” amenity I received for being a Diamond. At InterContinental hotels I’m used to receiving some “local” gift, a bottle of wine, a box of chocolate, etc., along with a bowl of fruit, which is actually somewhat useful. The only “amenity” I saw here was a bowl of fruit. Guess it’s food OR beverage, and not food AND beverage? Anyway, that wasn’t a huge deal, but just one of those little nuances I picked up on.

The resort itself was typical of Bali. It was very well kept with exceedingly friendly people and a very relaxing atmosphere. On the plus side, the beach was very nice, much nicer than the one in Jimbaran Bay (where the InterContinental is). The water was actually clear and the sand very clean. At the same time, the resort just didn’t feel as “fresh” and modern as the InterContinental. It’s kind of tough to describe, but the InterContinental feels a lot more like a five star resort than this place. Not that the Grand Hyatt is run down or anything, but it’s just not anything spectacular. I guess it felt a bit like a four star hotel in Hawaii, unlike the InterContinental which feels distinctly different.


Walkways


Well maintained property


Pool area


Pool


Pool


Pool


Grounds


Pool


Just because…

We spent the first day roaming around the resort (only arrived in the afternoon) and the second day decided to go to the beach. Bad idea for me, since I actually liked the beach for once. I spent at least three hours in the ocean “turtling” around (I realize I just made up a word, but my movements did resemble that of a turtle), which was a VERY bad idea. There goes the rest of my vacation! I was sunburned as hell for the rest of the trip. It was also hot. Really hot. Like, really really hot and humid.

Anyway, let’s talk a bit about the club lounge. On one hand I loved it, given that it felt very “Balinese.” On the other hand I usually like to “cool off” in the club lounge after spending most of the day outside. Unfortunately the club lounge was outside. Nice in theory, but in 100 degree weather, not so much. It’s also worth noting that it was located on the other side of the resort, a good 10 minute walk (although after all the food on Cathay, it was much needed exercise).


Entrance to club lounge


Club lounge


Club lounge

The service in the club lounge was very good. As I’ve said many times before, I find Indonesians to be among the most hospitable people in the world, and the people working the club lounge were no exception. At the same time, they weren’t nearly as polished as at the InterContinenental, but then again I wasn’t expecting that.

Breakfast was served in the club lounge from 7AM till 10:30AM and was fairly “continental.” Plenty filling, but there weren’t any hot options aside from bite sized omelet samples.


Breakfast

The evening spread, which was served from 5PM till 7PM, was a bit more substantial, featuring several hot options, along with the usual club lounge fare — nuts, cheese and crackers, veggies, etc.


Evening snacks

On our second night we asked the concierge for restaurant suggestions, and I was rather peeved when he kept suggesting the hotel restaurant. We clearly stated we wanted something else, but he kept mentioning how good the hotel restaurant was. We did some research on our own online, and decided on Bumbu Bali. It seemed reasonably priced and local, so we went down and asked them to make a reservation for us. They even told us the restaurant would pick us up and drop us off.

The whole dinner experience seemed a bit surreal. We were still jetlagged so took a nap before dinner, waking up 30 minutes before we were to be picked up. You know how sometimes real life seems a bit like a dream, with your eyes processing “frames” of reality slower than it’s really occurring? Well, that’s kind of what it felt like, in a good way.

We were promptly picked up at 8PM, as promised, and driven to the restaurant. We entered through what basically looked like someone’s garage, and as we walked in all the employees loudly exclaimed “welcome to Bumbu Bali,” much like we hear “welcome to Moe’s” here in the Southeast US (if you have no clue what I’m talking about, nevermind).

The food was quite good, but the atmosphere was even better. They had Balinese dancers and music, and I loved the food presentation. We had a satay appetizer, and then shared a chicken and beef main course. The whole dining experience was great, and after dinner we were driven back to our hotel. The total came out to about $40USD, which is quite reasonable by international standards.


View from our table


View of the kitchen


Menu


Chicken satay


Main courses

We checked out at about noon after two nights at the Grand Hyatt, at which point we were picked up by the InterContinental, where we would be spending the next two nights.

Would I return to the Grand Hyatt? Well, at $160 with club lounge access, internet, and a huge suite, it was a real bargain. Were I a non-status guest, I wouldn’t spend $160 on a normal room. Basic rooms are cheaper at the InterContinental, and I find it to be much nicer. Nonetheless when I return to Bali I’d consider spending a few nights here due to the reasonable rate and great benefits.

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Comments

  1. My god – how sad. You go to a Bali, place filled with art, music, culture, and you spend time at a resort – a sterile place without any of that, complaining about the welcome gift and the club lounge.

    What an absolute waste. Toast another diet coke to total lack of imagination. I feel sorry for you.

  2. In terms of sad, how does it compare to waking up early on a Saturday morning to go read a blog that you obviously don’t like, just in order to ridicule the author?

  3. gba, Don’t blame Super80…it’s not entirely his fault he didn’t learn manners. His parents have some role in this!

  4. Hey Ben-
    Thanks for sharing the pics and glad that you got to experience the GHBali- it’s a favorite. I’m surprised they didn’t give you a suite in their Regency Club building, which is adjacent to the club, but maybe they were full. Although open air, their RC is a great place to lounge over cold drinks during the day, catching up on emails and watching the birds and lizards in the ponds. Lots to see in Bali, but one of my favorite things is horse riding along the beach in Nusa Dua. Have fun! -s

  5. One thing I don’t like about an open area lounge is that, apart from lack of air conditioning, you often have to share the lounge with a lot of mosquitoes & exotic insects, especially after sunset.

  6. Remember, this hotel is one of the bargains on the Hyatt point redemption list – cat 1 – 5,000 Gold Passport points per night.

  7. Super80, trolling again. As usual, DFFT. Especially uber-important chairs of research departments or something who have nothing better to do.

  8. @Lucky – seems like they messed up and completely forgot your welcome amenity. You are supposed to get food and beverage, and at grand Hyatts it is always “delivered” at a time of your choosing during your stay (Andaz is totally different in this regard) , never “left in the room before arrival”. You should have called the front desk to inquire – otherwise the diamond line. This is typical Hyatt service and after trying some IC properties I see Hyatt has a long way to go in making their service consistent. If you stay on top of Hyatt and use the diamond line when needed, you will get your benefits though.

    regarding your comment about “regular rooms” at the intercon being your preference, it should be noted that only club rooms and above at the IC have been rennovated and there are a TON of complaints online about how the IC standard rooms are in abysmal shape and that after complaining some people recieved an upgrade to club rooms that were totally beautiful.

  9. (I realize I’m a couple years late to the party here, but I only today discovered your blog!)

    I was on a singing gig in Bali 14 years ago and stayed at the old Bali Hyatt on Sanur. Yes, it’s a bit run down, but it was infinitely more connected to the rest of the island than the Grand Hyatt, which at the time was brand new and felt, just as you said, like a sterile Hawaiian resort. I went there one afternoon for the pool and couldn’t believe how cheap and inauthentic everything felt. I was grateful when the shuttle bus came to take me back to my lowly $60 room across the island!

  10. Having recently stayed in Bali at the Grand Hyatt, and in Ubud, the cultural heart of Bali, the Grand Hyatt is a bit sterile. For less money and a far superior private villa with its own pool, I would recommend The Samaya in Ubud, or the nearby Kayumanis. They are close to many cultural sites, have shuttles to the nearby town, and are set in a spectacular jungle setting by Bali’s largest river. Other than the very personable Balinese staff, the Grand Hyatt could have been a resort in Cancun. If you are visiting Bali, do yourself a favor and prioritize a visit to Ubud, 24 miles inland from the airport, and you will get a much greater sense for the unique culture that is Bali.

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