Check out this clip from Larry King Live, as Joan Rivers discusses her recent denied boarding on Continental:
My first observation is how entitled she sounds, suggesting they should call the captain because he would know who she is. This is an interesting situation, though. On one hand if logic prevailed she could have been allowed to board. Ultimately she was no threat to security and I think we can reasonably say she wasn’t trying to scam the system.
But she was in the wrong. She suggests the issue was that she had two names in her passport, yet half way through the interview points out that her boarding pass really said “Joseph.” So she had a boarding pass with the wrong name on it. If I showed up for a flight with a boarding pass that had the wrong name on it (let alone a name of the other gender) I’d almost certainly be denied boarding as well. The gate agent was neither a moron nor idiot as Joan suggests, although she was definitely “by the book.” She also suggests that she was let through several “checkpoints” before getting to the gate. Well Joan, in case you didn’t catch on, that’s why they have several checkpoints. Now I wish everything would be checked just once as well, but that would require a competent workforce.
So while logic might not have prevailed, I’d hardly call the gate agent an idiot….
(Tip of the hat to Upgrade: Travel Better)