As much as I consider myself to be a “consumerist,” I’ve just gotta wonder sometimes. Like this Consumerist story about “Helen,” an American Airlines
flight safety professional flight attendant who apparently flipped out. I won’t even try to summarize because this is so beyond ridiculous that I couldn’t do the story justice.
First of all it’s worth keeping in mind that this is one side of the story. At the same time I don’t doubt for a second that this flight attendant was a complete witch. But there had to be more to this story than a passenger nicely asking for orange juice and the flight attendant exploding.
What’s most shocking about the story to me has nothing to do with the story itself, but instead the Consumerist. It’s amazing how many people leave comments about never flying American in the future because of this story. EVERY airline has some really, really, really bad apples. I certainly wouldn’t judge a company with 50,000+ employees based on a one-sided report I read of a bad experience, although at the same time it shows the power of the internet nowadays and why companies need to be more consistent. Although in fairness it’s probably more talk than anything else….
I’d be curious to hear “Helen’s” side of the story. Either way, sounds like she should be working in a position where she doesn’t have to interact with humans.