For as long as I’ve been a Royal Ambassador (top tier elite) with InterContinental, I’ve avoided the InterContinental Mark Hopkins in San Francisco like the plague. Fortunately the new InterContinental San Francisco was built a couple of years ago, which is a great hotel, so all my stays have been there. They know how to take care of their elite members too. Royal Ambassadors receive an upgrade to a junior suite and club access, along with all the other benefits.
So why have I avoided the InterContinental Mark Hopkins? Well, the hotel seemed to have one of the most anti-elite attitudes of basically any hotel. Royal Ambassador members typically get at least a two level upgrade, but to skirt this rule, the Mark Hopkins created a new room category by adding a fax machine into certain rooms, which they called “business rooms.”
Back in August it was reported that the GM of the Mark Hopkins was transferring to Los Angeles and that the GM from the new InterContinental San Francisco would be taking over at the Mark Hopkins. So how much really changes with a new GM? Well, it was just reported on FlyerTalk that the Mark Hopkins is now not only giving Royal Ambassadors club lounge access, but also upgrading them to junior suites.
Brilliant! Here’s to hoping that continues beyond the recession. I love the new InterContinental San Francisco, but I might just have to give the Mark Hopkins a try.