Today’s a big day. Delta and Northwest have officially become one, at least in terms of their frequent flyer programs. I am now a Delta Platinum Medallion, as opposed to Northwest Platinum. And you know something, I think Delta deserves a big pat on the back for how they handled the merger.
Yeah, there were quite a few “enhancements.” Yeah, Delta Diamond status was a bit of a disappointment. Yeah, “best in class” is just a marketing term. Yeah, there’s still massive inconsistency when it comes to aircraft hard products, from the ghetto Northwest planes without any form of entertainment to the pimped out Delta cabins that have more forms of entertainment than Best Buy.
But, they’ve accomplished an incredible task with ease, at least from the customer’s perspective. The transition has been virtually seamless, given what a massive project they undertook. I remember first hearing about the merger and thinking there’s no way in hell two massive airlines could merge without some major hiccups. But there haven’t been any — for months I’ve been able to get upgrades on Delta (as a Northwest Platinum), Delta/Northwest are now leaving from the same terminals at most airports, SkyClub’s have been “born,” and ultimately the frequent flyers have been merged without too much anger (yeah, that’s a relative term).
So yeah, well done, Delta! In the meantime I’ll continue to sit on the sidelines of the Delta forum on FlyerTalk with popcorn and a big smile on my face.