I’m trying to book a first class award seat for my mom for next week to Frankfurt using Aeroplan miles in Lufthansa First Class. One of the nice things about Aeroplan is that they don’t do any Starnet blocking, aside from a slight “issue” they have with displaying some Swiss award availability. So I did my research and called with a specific flight in mind.
What response do I get? “Sorry sir, Lufthansa doesn’t operate that flight that day.” I responded explaining that they do in fact operate that day and that there’s one first class award seat available in Starnet. “Well I guess Aeroplan has just used up all their seats then.” For good measure I called back again and got the same answer.
That sounds to me an awful lot like what we heard at United in the early days of Starnet blocking. Anyway, color me pissed!