A hotel that understands the concept of customer service

You don’t need to be a five star Ritz Carlton or Four Seasons to master the art of customer service. The Holiday Inn Ontario is a perfect example of a hotel that “gets it.” I’ve stayed here many times, and the rates are always fantastic, anywhere between $54 and $69.

I typically arrive late at night, and unfortunately their shuttle doesn’t run all that late. The first classy thing they do is pay for your cab if you arrive or leave at a time that the shuttle isn’t running. I always deal with the same night auditor, and he just couldn’t be friendlier. Most recently when I checked in at 2AM he said “Oh, I thought you weren’t going to show, but since you’re a Platinum I wouldn’t have charged you if you hadn’t.” Good to know since I was on a non-refundable rate. Now that’s a pro-customer approach!

Furthermore I usually get upgraded to junior suites, which are huge. Actually, I find them to be uncomfortably large. I like walls, and this is just one huge room that’s somewhat sparesely furnished. The pictures below don’t quite do the room justice, because it’s quite a hike between the bed and bathroom/door. The room is as modern and well equipped as you would expect at any four star hotel.

Furthermore, all Platinum members get a welcome letter, water, and fruit.

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Junior Suite

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Junior Suite

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Bed

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Welcome gift

Everyone at this hotel just has such a positive, “it’s my pleasure to serve you” mentality that it’s always great to stay here. It’s the little things that make a huge difference, and that’s where this hotel shines. I highly recommend this property.

About lucky

Ben Schlappig (aka Lucky) is a travel consultant, blogger, and avid points collector. He travels about 400,000 miles a year, primarily using miles and points to fund his first class experiences. He chronicles his adventures, along with industry news, here at One Mile At A Time.

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Comments

  1. I’ll have to give it a try sometimes.

    Another Holiday Inn (acturally a holiday inn express) that i find is fantastic is

    Holiday Inn Express Hotel & SuitesRIVERPORT RICHMOND, http://www.ichotelsgroup.com/h/d/ex/1/en/hotel/yvrtr

    The hotel is only 1 year old, the rooms are fantastic, flat screen tvs, and modern bath rooms, the staff, and the shuttle drivers are great. And both times i stayed there, they gave me special rooms with extra high ceilings (almost double the normal height), which i think is awsome.

  2. This place looks quite nice, so thanks for the info and please let us know about other high quality hotels that are inexpensive.

  3. agree, I have stayed there few time recently, I have to say this is THE best holidayinn hotel I have ever stayed. Everyone was so nice and friendly.

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