…. especially when there’s no offer of compensation attached. 😉 My flight yesterday was six (yes, SIX!!) minutes late, and I got the following:
Dear Mr. Lucky:
You have the right to expect great service from us, and we know we were not at our best during your flight with us on June 14, 2009. Please accept our personal apology for the delay from Chicago to San Francisco.
We know how important a relaxed and hassle-free experience is to you when you choose United for your travel needs. We are working hard to ensure your next trip is better, from the moment you make your reservation to the time you retrieve your luggage.
We appreciate the opportunity to serve you better soon.
Customer Relations Team
What makes this a bit insulting is that I had two flights yesterday that were delayed by over 30 minutes.