These apology emails are starting to get ridiculous….

…. especially when there’s no offer of compensation attached. šŸ˜‰ My flight yesterday was six (yes, SIX!!) minutes late, and I got the following:

Dear Mr. Lucky:

You have the right to expect great service from us, and we know we were not at our best during your flight with us on June 14, 2009.Ā  Please accept our personal apology forĀ  the delay from Chicago to San Francisco.

We know how important a relaxed and hassle-free experience is to you when you choose United for your travel needs.Ā  We are working hard to ensure your next trip is better, from the moment you make your reservation to the time you retrieve your luggage.

We appreciate the opportunity to serve you better soon.

Ā Ā Ā Ā Ā Ā  Sincerely,
Ā Ā Ā Ā Ā Ā  Customer Relations Team

What makes this a bit insulting is that I had two flights yesterday that were delayed by over 30 minutes.

Comments

  1. I’ve yet to receive an e-mail from United about delay.

    Perhaps they know that I’m going to e-mail them so they don’t bother !

  2. Ben,

    Well, it must be your status, blog or “posting fame” that has UA communicating with you, meaningless ‘tho it might be!

    Delayed overnight or sitting on the tarmac for 1.5 hrs & I still didn’t get one of these “so sorry” messages. Heck, I’m one of those silly fools still waiting for a reply from CS emails on real questions/issues. For me, they might as well drop that CS email link on their website since they don’t respond or even acknowledge receipt anymore.

    Back to your rant: I’m sure you will be able to wrangle some sort of compensation because of the sheer irritation factor. Good luck!

    Keep on flying,
    Maureen aka Travelsavant

  3. Ben,

    I received 5,000 mile from Customer Service yesterday, but no email. I was thinking…well that was probably for the hour delay on Saturday’s flight. All the more annoying because I got nothing for a 2.5 hour delay a week before. So this morning I get an email apologizing for the downgrade I experienced. Huh? Downgrade? It must have been that downgrade from a 757 in F to a newly configured 767 in C. šŸ˜€ They can downgrade me anytime like that!

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